EA Staff (Retired)

Re: in nfs heat, the videos (not the cutscenes) are lagging in video and audio.

Correct, I was referring to the in-game graphic settings. Also to check are you using your monitor's native output and refresh mode?

If so, we can also try the following when you have a moment...

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool, then Check for Windows and GPU updates
Repair or Install the VC++ files for your game (Guide here)
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Restart your device in Clean Boot mode first then try again.

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