Re: Cant Connect To EA Server Only On NHL 17

Someone had said they created a new gamer tag and it worked. I can confirm I did the same thing and it works. I would have to guess that our Gamertags are on a Ban list

When I say Ban List I don't mean that we broke ToS necessarily but maybe someone reported us?

@1llumination@juggalobroncos@kable360@CCMHockey614@MeatySandpiper

To help us look into this issue, can I ask you to post the following details please:

• Your country
• Your ISP
• Your platform, PS4 or XB1

Thanks.

@EA_Barry

USA - Virginia

Shentel

XB1

I have taken my console to a friends house who has Comcast and I still have Same issue there.  I can send you the Ping and Trace routes I ran.

Canada 

Bell fibe

Xbox

@EA_Barry I'm not sure if this makes a difference but this started a couple Weeks after the NHL18 Beta ended. Thought this might help as well...

I am the creator of a club on NHL17 and I am unable to leave because I can't reach EA servers its called Technical Difficulties on Xbox One.  Is there a way for you to delete that club since those that are still on are players that are getting the Network Connection Issue.  The 2 guys that were able to leave are able to play just fine now.

Here is the code they are getting when trying to invite me to a club...Its like my gamertag doesn't exist, however it does because NHL17 is the only game I can't play online.

53sf9839450ffe2e-000000000000999-21b59fb56ad4fdb6

USA - NJ

Verizon FIOS

XB1

I've attached my ea trace. I've done all the steps and my case is supposedly with the EA Studio Crew whoever that is. No one says anything or responds to emails. Not that it matters to you or your company but I'm considering a refund on my NHL 18 if it doesn't work on release...