Re: Skating in mud / turning is sluggish

ldwootbfmgmo
5 years ago
@EA_Aljo They turn but when it is delayed my guy can’t make tight turns and respond to my inputs and make another turn quickly. If I try going one way then another, my guy will basically sit in one spot for a moment before going the other way. I watch other players and their players move so smoothly without that delay in their movements. Like I said I just finished a game where it was a lot better and this was from reinstalling the game on my alternative hard drive. Internal to external and external to internal etc.
ldwootbfmgmo
5 years ago
@EA_Aljo I moved it to my alternate hard drive again and I was watching a show to come back to it and it’s doing it to me again. I should not have to do this at all. My guy is so slow at turning it’s delayed. My guy doesn’t turn when I tell him to. It ruins the game. 21 better be better or like I said I’m not giving my money to you guys anymore
ldwootbfmgmo
5 years ago
@EA_Aljo And to repeat what I said in the post before, I have less delay in online versus (peer to peer connections) , this is also true when I was playing somebody across the sea when I had 130 ms or more. Meanwhile I always connect to your dedicated servers in North America so you can’t use that same explanation as it doesn’t work. It is specifically the servers that I have issues with. I don’t know if it’s a coincidence or if it actually fixes it momentarily but moving the game between drives seems to be working only momentarily. This is not a connection issue.
EA_Aljo
Community Manager
5 years ago
@ldwootbfmgmo

I really don't know what else could be causing this. We've exhausted all possible troubleshooting. If it were something that everyone was experiencing, that would be easier to resolve. So far, you're also not providing any video so that makes it more difficult to understand what's happening. As we previously discussed, there can be a difference with P2P and dedicated server connections due to the distance between you and the host as well as the quality of both of your connections. Have you tried playing on another console? Possibly there's a hardware issue causing this, but that seems unlikely.
ldwootbfmgmo
5 years ago
@EA_Aljo I have less input lag to somebody farther away across seas compared to your servers which are not overseas. That doesn’t make any sense. It could be how my Xbox is interacting with the game. When I run the game it’s slow. Navigating menus are slow, movement is delayed. When I play people overseas I play on 130+ ms ping. This is compared to the servers which I get 40 ping consistently I have less delay playing the guy overseas. I go play on your servers and there is much more delay. It’s not due to ping. It’s hard to describe and even videoing it won’t make much of a difference when I look at it it doesn’t look like much you gotta see my controller as well and I can’t do that. No point in showing footage but I see where they are going and my guys just can’t turn as fast as their guys. Sometimes reinstalling the game helps and sometimes it doesn’t. It doesn’t make sense. If it’s not the game or servers where everybody is getting it, only thing I can think of is the way my Xbox is interacting with your servers . My connection is fine and the servers are fine but the interaction is the faulty thing here I guess
Umme3
5 years ago
Having the same sluggish skating problem on local 1vs1 games. Restarting xbox solves it for a few games, then the bug is reoccurring. Also noticed players won’t aim no longer. Every shot goes middle to the goalie. Very annoying and definitely a in game problem with the Memory Reset or something like that.
EA_Aljo
Community Manager
5 years ago
Hello, @Umme3

Can you get some video of your shots not going where you aim? Make sure you hit Y/Triangle to show the controller overlay.

Do you play on a wired or wireless connection? Also, try clearing the alternate MAC address with these instructions:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Thanks!
EA_Aljo
Community Manager
5 years ago
@ldwootbfmgmo

I really can't think of anything else that could be causing this. I'm very sorry. You're welcome to contact an advisor to see if they have anything else to suggest.
ldwootbfmgmo
5 years ago
@EA_Aljo Well after doodling around with things. I’ve come to realize that what is fixing it temporarily...is clearing local Xbox saved data from the storage tab in settings. If it stays good after this time it’ll be nice but I’ve done things like this before and it comes back after but I’m sure it is this that will give me the temporary fix. Whatever is corrupted, the data is hindering system performance. After I do this the inputs in the menus and guide feel better too.
ldwootbfmgmo
5 years ago
@EA_Aljo Well it sometimes does the trick. I’m trying to do these things again and it’s not doing anything. Now I’m going to reinstall it. I shouldn’t have to be doing this stuff to try and get rid of delay. It’s annoying.
ldwootbfmgmo
5 years ago
@EA_Aljo it’s definitely bad data from the game. Everything feels smoother even navigating through the home screen. I had cancelled the sync when it was resyncing the data (after clearing local saved data) just before it got to 100% then it prompted me to either keep syncing or cancel it. I clicked keep syncing but it went directly to the game. So I don’t know if it’s actually did resync. I’m thinking it did so I’m going to try that again and see if that helps
EA_Aljo
Community Manager
5 years ago
@ldwootbfmgmo

Sounds good. Hopefully, that helps. Just let us know if you have any other issues. Thanks!
ldwootbfmgmo
5 years ago
@EA_Aljo It seems that it gets fixed then it just feels bad again. It’s EA’s side that makes a select group of people get this delay. It’s not my connection itself because I connect well to everything else. I don’t get the input delay in p2p connections even when I got 100+ ms. In servers I’ll have 40 ms. I’m more closer to the servers in that case. So you guys gotta figure it out. It’s lot worse than before too. Maybe you need more servers I dunno. It’s certain times that it goes away and feels good and no settings were changed. I try changing ports I try clearing cache I try clearing local saved data and it sometimes feels like it’s fixed but then I keep doing it and it doesn’t get fixed again. People even complain on FIFA of input delay. I know people who get it but it seems they don’t get it as bad as me. My guys get tired too fast especially when I’m on efficiency. I can’t switch to players and make them move immediately the way I want them to move and it ruins my whole game. I can’t do anything. The company has money to increase its servers or actually make sure they are up to date. There’s people who get the same issue and they definitely have a great connection so it’s not our connections themselves and it’s only happening when we connect to EA servers. It’s a huge problem for the people who experience it. I enjoy hockey and I didn’t experience delay like this when I started playing hockey. I got into hut in NHL 19, like actually got into it. Then 20 it felt fine when it just came out but then ended up being really bad for delay. Maybe it is the servers being overloaded. I guess we are the chosen group that gets the bad end of the stick when it gets full so get more servers running. I’m close to the border in Manitoba, Canada. If it’s not fixed by the time 21 comes out. I won’t be buying the next ones after that .
EA_Aljo
Community Manager
5 years ago
@ldwootbfmgmo

A lower ping doesn't necessarily mean you're closer to the servers. P2P and dedicated are different connections. Usually, when people have better connections on P2P it means they are closer to their opponent. Dedicated servers could be a lot farther away. Did you ever get your laptop back so you can run another UO Trace?
ldwootbfmgmo
5 years ago
@EA_Aljo Well no I can skate great against somebody that’s across the sea while I play against somebody in US with the servers in US and skate bad. I always get 37-50 ms in servers but I’ll get 60-130 in p2p . Ping measures how fast the packets go in their round trip. So it’s all about distance mainly. Somebody can have low download speeds and low upload speeds and get 20-30 ms ping. It depends on your distance to host , individual or server but that’s not what is causing it. I can have 40 ms ping in most server games and some of them will let me skate well and some of them won’t. I find at certain times it will be better but not always. It could be that the servers are overloaded. I just don’t understand why only some would get the negative effects of it.

If the cases rise more etc, I should be getting a laptop soon to do online conferencing and so I’ll be able to do another UO trace when that happens
ldwootbfmgmo
5 years ago
@EA_Aljo it seems that whenever I uninstall the game going through home screen tabs are better. That’s what makes me think it’s some kind of meta data or something that comes with the game that is going bad and hindering performance
EA_Aljo
Community Manager
5 years ago
@ldwootbfmgmo

Sounds good. Just let me know when you get that UO Trace done and we can pick this up then.
WpgJetz16
4 years ago
@EA_Aljo Hey this is the original poster. So that other account was faulty due to an email address not even existing apparently I couldnt get back into it. Anyways I got the UO trace done and this is odd and maybe others are getting it too but my internet traffic is being sent to Ireland perhaps this is the cause of the input delay everybody is talking about. Not everybody is getting it but a good portion of us. Not sure why but maybe its to do with some people tampering with our internet routing somehow. Anyways I assume you will say I will have to talk with my ISP about this to get them to fix the routing. Question.... how would I show them a picture of the trace if I am talking on the phone with them?
EA_Aljo
Community Manager
4 years ago
@WpgJetz16

You can post the trace here and I'll review it. Feel free to obscure your IP as well if you'd like. As far as being routed to Ireland goes, did you use the European IP in the instructions? If you're in North America, make sure you're using easo.ea.com for the test.

We had someone report recently that changing their HDMI cable removed the input lag. If you're using one of the new consoles, this is really important as they work best with the HDMI cable they came with or you can get one that is made to support 4K.
WpgJetz16
4 years ago
@EA_Aljo I think I have found the solution. So in those uotraces the ping looks good until it enters six.zayo.com. I just blocked that IP and it's been good ever since.

This is the IP people need to block in their routers...

206.81.80.19
EA_Aljo
Community Manager
4 years ago
@WpgJetz16

Interesting. Thanks for the update on this. I'm not sure that's going to work for everyone though as not everyone takes the same path. Regardless, I'm glad it worked out for you.
WpgJetz16
4 years ago
@EA_Aljo Ya some people have different routes. I looked up the host name and a couple others have gotten a similar route.

This six.zayo then routes through US then some dublin servers come up. Not sure. The destination IP that I traced to which I have found that I've been sending data to comes up as Electronic Arts Ireland or Bioware Ireland. I'll look into it more but some of them appear to say it's in US but says Ireland on the host name. Confuses me
WpgJetz16
4 years ago
@EA_Aljo Won't let me edit post so... ya at the end of the trace where I'm connecting to it hits up to 200 ms. Which would only make sense if I'm connecting to an ireland server.

I've solved my problem but would like to still understand all this more better
EA_Aljo
Community Manager
4 years ago
@WpgJetz16

If you're using the easo.ea.com address, that should be going to a US server so I don't know why you're being routed to Dublin.
Frankie121283
4 years ago
Hey, how did you block that IP? I have an asus router gtax11000. Not sure how to do it. What netmask do you enter.
thanks

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Re: Skating in mud / turning is sluggish

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