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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Game Library Error 404 What can I do?

Clearing the Origin Cache should get you sorted in no time @RavenMilton255.

For Mac you can reset Origin using these steps: https://help.ea.com/en-sg/help/origin/origin/how-to-reset-origin-on-mac/

For PC:

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Are you having the same issues as the op @DonaldMcBronald?

    Do you see an error message of any kind when you see your issue?


    The more info we have the better we can help.


    Darko

  • @EA_Darko I'm using a PC. I received an error message when I was going through the exact process of 'Clearing the Origin Cache' as you listed above, and I can't seem to figure out where exactly this supposed program is running elsewhere. I just tried doing it again and noticed this when editing at the %ProgramData% part of the procedure. What can I do? 

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