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peytonicbomb's avatar
5 years ago
Solved

Apex Legends Connection Issues May 4th, 2021

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Peytonicbomb
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The loading screen where it says "retry" for the 500th time
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to load up season 9 legacy for the first time
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? None, not today atleast
When did this happen? (dd.mm.yy hh:mm) 4/ 5/ 2021, 1:15
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can't load into the game whatsoever
What should be happening instead? I should be loading into the game and able to play
Steps: How can we find the bug ourselves? Check the server connection? Or find out what is causing the server to do this?

I've been trying to get into season 9 apex for 30 mins now and everythime it says to check my internet, my internet is fine, my ps4 internet connection is also fine, and my ps plus isn't gone. This is crap

[Admin - updating thread title for search results]

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi Legends, 

    It looks like the big connection issues we were seeing last week were mostly resolved, and things are much more stable now. We're still monitoring for potential issues, so feel free to let us know if you're still running into trouble. 

    Thanks again to everyone for sticking with us while we were working on getting these issues sorted out! 

    /Kent

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