Forum Discussion

Lazeraptor80s's avatar
4 years ago

i have 502 packs and no heirloom shards

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? lazeraptor80s
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. in the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. in the lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? hi, i think my account is bugged i recently buy a 100 apex packs to reach the 500 packs for the heirloom but i dont get any shards... i been playing since season 4 every day and buyed all the battle pass since season 5, i check the apex calculator to se the number off packs and its says that i have 502 packs.. and other thing that make me think that my account has been bugged is today i complete all de 45 treasure packs but i don't get the final rewards... so please check my account and check the number of apex packs... was hard for me to get the money to buy all the 100 packs
What should be happening instead? get the heirloom shards
Steps: How can we find the bug ourselves? i dont know

hi, i think my account is bugged
i recently buy a 100 apex packs to reach the 500 packs for the heirloom but i dont get any shards...
i been playing since season 4 every day and buyed all the battle pass since season 5,
i check the apex calculator to se the number off packs and its says that i have 502 packs..
and other thing that make me think that my account has been bugged is today i complete all de 45 treasure packs but i don't get the final rewards...
so please check my account and check the number of apex packs...
was hard for me to get the money to buy all the 100 packs

6 Replies

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  • i open a case in EA Help CASE #98239404 and they says is fixed but i don't see they fixed,

    i don't have my heirloom shards i still missing content....i feel ripped off

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi, unfortunately we don't have any sort of pack counter. If your personal calculations are at 502, I'd guess there's a mixup.

    Common sources of mixups are purchases of Event packs and direct item purchases, please factor these into pack opening calculations. 

    I'm not sure why  the ticket was closed, but it appears to have been an automated action. 

  • This is the "solution" i get from EA

    "Hi!
    Thank you for contacting EA help. My name is Manjinder and I will help you with the missing heirloom shards.

    I will like to mention that this is something that we do not have the option to add. I wish could have added this. However, we cannot do that."

    so i spend a lot of money to get a reward that doesn't given?

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    OK, thank you, I couldn't see this from my end. They are accurate that this isn't something they can help with, unfortunately. 

    From everything I've seen, the pack guarantee is intact and working fine. 

  • i know the event packs doesn't count,

    this is my count

    acount level 500

    season 4 level 110

    season 5 level 110 batle pass

    Quest: The Broken Ghost 45 treasure packs

    season 6 level 110 batle pass

    Quest: The First Ship 43 treasure packs

    season 7 level 110 batle pass

    Quest: Family Portrait 57 treasure packs

    season 8 level 110 batle pass

    Quest: Armageddon 60 treasure packs

    2nd Anniversary Event all packs

    season 9 level 110 batle pass

    Quest: The Legacy Antigen 60 treasure packs

    Thrillseekers Event all packs

    season 10 level 110 batle pass

    Quest: 60 treasure packs

    Monsters Within Event all packs

    Arenas Flash Events all packs

    season 11 level 105 batle pass

    Quest: 45 treasure packs

    Arenas Flash Events all packs

    plus i buy 100 packs from the store

    please tell me if any of these events are not counted towards the packages 

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