i have 502 packs and no heirloom shards

Question

Product: Apex LegendsPlatform:Sony Playstation 4Please specify your platform model. Sony PlayStation 4What is your gamertag/PSN ID/EA Account name? lazeraptor80sPlease provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? NoWhich Legend were you playing (if applicable)? Which Legends were your squad mates using (if applicable)? Where did the issue occur? In the lobby (waiting area before the match)Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. in the lobbyWhat were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. in the lobbyDid your squad mates also experience the issue? I don't knowHow many matches had you played in a row before the issue occurred? 1When did this happen? (dd.mm.yy hh:mm) How often does the bug occur? Every time (100%)How severe is your issue? Major impacts to gameplayWhat happens when the bug occurs? hi, i think my account is bugged i recently buy a 100 apex packs to reach the 500 packs for the heirloom but i dont get any shards... i been playing since season 4 every day and buyed all the battle pass since season 5, i check the apex calculator to se the number off packs and its says that i have 502 packs.. and other thing that make me think that my account has been bugged is today i complete all de 45 treasure packs but i don't get the final rewards... so please check my account and check the number of apex packs... was hard for me to get the money to buy all the 100 packs What should be happening instead? get the heirloom shardsSteps: How can we find the bug ourselves? i dont know‌hi, i think my account is buggedi recently buy a 100 apex packs to reach the 500 packs for the heirloom but i dont get any shards...i been playing since season 4 every day and buyed all the battle pass since season 5,i check the apex calculator to se the number off packs and its says that i have 502 packs..and other thing that make me think that my account has been bugged is today i complete all de 45 treasure packs but i don't get the final rewards...so please check my account and check the number of apex packs...was hard for me to get the money to buy all the 100 packs

lazeraptor80s · Answer

i open a case in EA Help&nbsp;CASE #98239404 and they says is fixed but i don't see they fixed, i don't have my heirloom shards i still missing content....i feel ripped off

ea_david · Answer

Hi, unfortunately we don't have any sort of pack counter. If your personal calculations are at 502, I'd guess there's a mixup.

Common sources of mixups are purchases of Event packs and direct item purchases, please factor these into pack opening calculations.

I'm not sure why the ticket was closed, but it appears to have been an automated action.

lazeraptor80s · Answer

This is the "solution" i get from EA"Hi!Thank you for contacting EA help. My name is Manjinder and I will help you with the missing heirloom shards.I will like to mention that this is something that we do not have the option to add. I wish could have added this. However, we cannot do that."so i spend a lot of money to get a reward that doesn't given?

ea_david · Answer

OK, thank you, I couldn't see this from my end. They are accurate that this isn't something they can help with, unfortunately.

From everything I've seen, the pack guarantee is intact and working fine.

lazeraptor80s · Answer

i know the event packs doesn't count,

Forum Discussion

i have 502 packs and no heirloom shards

6 Replies

About Apex Legends Bug Reports - Archive

Recent Discussions

バルトパスの報酬が貰えなかった

apex

Aim assist is broken. Only works sometimes.

CANT PURCHASE BATTLEPASS ON APEX..... click on purchase and nothing happens

How to report a bug in Apex Legends