Lag spikes and constant disconnection
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 960 2GB
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? EA ID: kaven321 SteamID: kaven123
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. the whole map (no specific area)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. trying to walk and play normally
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? first 3 matches of the day (then I stopped playing the game)
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? everything freezes and then few seconds later I disconnect to main menu
What should be happening instead? not freeze and disconnect
Steps: How can we find the bug ourselves? I have below the link for me reddit post that has the full video that shows the problem in details.
I've posted on Reddit about a problem I used to have for well over 2-3 weeks now where my ping would jump randomly to 500-600 and packet loss to 7-11 whenever there are enemies near, it only happens when there are enemies near, if there are no enemies my ping would be around 60-80 which is the usual for me with all games, and the packet loss would be normally 0, and before also my game used to freeze and disconnect always in the first match of the day but normally before the jump or sometimes when I reach the ground after the jump. I've tried all possible fixes posted here by official EA support and I tried all fixed in the in-depth troubleshoot for connection issues and I've tried resetting my router and I've tried reinstalling the game nothing helped, if anything now it's even worse and the game became unplayable as if it purposely does it so I de-rank, I've lost a lot of matches just because of this issue. Before it also used to disconnect from the match but it was either at the beginning of the match before jumping or mid match randomly but it used to happen once per day so first match of the day always had a disconnection so I always used to play non-ranked as first match, and now it literally disconnects me every few minutes as you can see in the video, this has been going for 2 days now, and it's very unfair because people will start reporting me for griefing because I keep joining and leaving and probably even the game will give me temp bans because I keep leaving in ranked games, so can you please help me with this.
Guides I've tried to help me solve the problem:
- Community Crashing Troubleshooting Guide - Answer HQ
- Connection troubleshooting (ea.com)
- Code:Net info gathering - Answer HQ (ea.com) (not really helps more of a info gathering)
- How to clean or safe boot your PC or Mac
- Full Fixes to Apex Legends Connection to Server Timed out (minitool.com)
- Apex Legends: How to Fix DNS Connection Issues | Game Rant
- some YouTube videos that had same solutions pretty much
If you want the full video of this disconnecting problem with better quality I've posted it on reddit here: https://www.reddit.com/r/apexlegends/comments/mhv3h5/i_made_a_post_few_days_ago_about_the_lag_spikes/
