Product: Apex LegendsPlatform:Sony Playstation 4Please specify your platform model. Sony PlayStation 4 ProWhat is your gamertag/PSN ID/EA Account name? Robo_2696Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.Are you using any software with an overlay? NoWhich Legend were you playing (if applicable)?Which Legends were your squad mates using (if applicable)?Where did the issue occur? In the lobby (waiting area before the match)Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Redeem pageWhat were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Used redeemed Monster Energy BP codeDid your squad mates also experience the issue? I don't knowHow many matches had you played in a row before the issue occurred? 5When did this happen? (dd.mm.yy hh:mm) 02.11.21 07:45pmHow often does the bug occur? Every time (100%)How severe is your issue? Little to no impact to gameplayWhat happens when the bug occurs? Redeemed Battlepass level does not increase Battlepass level. Only noticed that level wasn't increasing until after I'd used all my Monster Energy promo codes. What should be happening instead? Should have leveled up in the Battlepass about 12 or so times.Steps: How can we find the bug ourselves? Redeem a Monster Energy Battlepass level up code.I hope I can get my lost Battlepass levels back.

@EA_David I'm having the same problem on PC. I delayed to request my codes until the new battle pass started. The in-game store accepted my codes but no levels.Please help.

@EA_David I'm having the same issue too on PC (Origin). I delayed requesting all 12 of my Monster Energy battle pass level up codes until roughly 4 hours after the new season launched then redeemed them through the apex legends in-game store. All codes displayed a "Successfully Redeemed" message but no battle pass levels were granted.

No, unfortunately all the level up codes are being counted as "already redeemed".

I'm having the same issue, almost exactly as described above.I cannot reenter the code, because it says it's already been redeemed.I also cannot regenerate a new code from the monster/apex promotion site, because it says I've already used the code.It does seem like the code "worked" in every way aside from Apex actually updating with the additional Battle Pass levels.

@EA_David wrote:I believe this was addressed a few hours after your post. If you try the codes again now, do they work?Where was it addressed?Also, we can't re-enter the codes. Doing so gives the error that they've already been redeemed. Also, if we didn't record them somewhere, we no longer have access to them, as the Monster/Apex site won't show a code that has been used.

Monster Energy BP level reward didn't level BP

14 Replies

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EA_David
Community Admin
4 years ago
I believe this was addressed a few hours after your post. If you try the codes again now, do they work?
AlienLichLord
Rising Rookie
4 years ago
No, unfortunately all the level up codes are being counted as "already redeemed".
KillBossKillBos
4 years ago
@EA_David I'm having the same problem on PC. I delayed to request my codes until the new battle pass started. The in-game store accepted my codes but no levels.

Please help.
Shdwbane
4 years ago
@EA_David I'm having the same issue too on PC (Origin). I delayed requesting all 12 of my Monster Energy battle pass level up codes until roughly 4 hours after the new season launched then redeemed them through the apex legends in-game store. All codes displayed a "Successfully Redeemed" message but no battle pass levels were granted.
aggrobadger
4 years ago
I'm having the same issue, almost exactly as described above.
I cannot reenter the code, because it says it's already been redeemed.
I also cannot regenerate a new code from the monster/apex promotion site, because it says I've already used the code.
It does seem like the code "worked" in every way aside from Apex actually updating with the additional Battle Pass levels.
KillBossKillBos
4 years ago
@EA_David The Monster Energy campaign site will not reissue codes, but when I first noticed the problem I tried to re-enter the code that was still remaining as the last thing I had copy-pasted and the shop said that the code had already been used.

Hoping for a quick resolution. Thank you.
aggrobadger
4 years ago
@EA_David wrote:
I believe this was addressed a few hours after your post. If you try the codes again now, do they work?
Where was it addressed?
Also, we can't re-enter the codes. Doing so gives the error that they've already been redeemed.
Also, if we didn't record them somewhere, we no longer have access to them, as the Monster/Apex site won't show a code that has been used.
KillBossKillBos
4 years ago
Hi, it's been a couple of days and this problem still hasn't been addressed.
Could you let us know what actions are being taken?
Thanks in advance
KillBossKillBos
4 years ago
@EA_David I also see people experiencing this problem on Reddit

https://www.reddit.com/r/apexlegends/comments/qlg3m6/apex_monster_event_battlepass_problem/?utm_medium=android_app&utm_source=share
LittleLozza12
4 years ago
Same here, my second code worked today but my first one never gave me the battle pass level. I entered it a couple of hours after the season started as well.