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iZorru's avatar
iZorru
7 years ago

Origin Acess Rewards Gone (Legitimately Purchased)

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GTX 1070
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? iZorru
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Armory (Weapons Viewer)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Browsing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I don't own the skin or the badge anymore.
What should be happening instead? I should own the skin and badge.
Steps: How can we find the bug ourselves? Not sure.

‌

On February 15th I purchased Origin Access with my Visa. For some reason after today's update I no longer have the rewards I got for purchasing Origin Access. Specifically, the badge and the "In The Game" Flatline Skin (shown below) are no longer on my account. I don't know why this is happening and EA support was unable to help me with the issue, even though they can verify I purchased the Origin Access.

The skin I should have on my account:

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  • Vndyroo's avatar
    Vndyroo
    7 years ago

    I had the same issue and spoke with customer support after noticing my EA/Origin Access Rewards had simply vanished.

    I was told that because I purchased a single month EA Access subscription card I would no longer have the rewards after the subscription had run out.

    The representatives I spoke to were no help whatsoever, starting with the first guy who couldn't comprehend the the question and shortly after starting the chat he proceeded to end the connection because I took longer than 30 seconds to type my response.

    The second told me from the start that I should contact Xbox support because EA wouldn't be able to provide me with assistance, even after I asked if there was any other representative who might be able to help clarify.

    Very annoying considering I only purchased the membership to get the in game rewards (A Flatline Skin, EA Access Banner Badge and 1000 Apex Coins) but this is the part I cannot wrap my head around. Anthem players who purchase EA/Origin Access also receive a weapon skin and similar loot but they get to keep it when the membership ends, and here is a quote directly from EA reassuring buyers that the Anthem Vinyl (Skin in Apex) is theirs to keep:

    "What happens to my vinyl if I decide to cancel my EA Access/Origin Access subscription?
    Not a thing, it’s yours to keep."

    Here is the link to the EA page if anyone else is in the same situation: https://www.ea.com/games/anthem/news/anthem-ea-origin-access-member-benefits

    I guess around $200 (and that's not even counting the money spent membership purchases like Twitch and EA Access) spent in game is somehow not enough to become a valued customer, but it would be nice if those of us who can afford to show so much support for the game are shown equal support in return when issues arise.

    Hoping for a solution ASAP otherwise it might be time to say goodbye to EA/Origin games for me.

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