Origin Acess Rewards Gone (Legitimately Purchased)
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GTX 1070
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? iZorru
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Armory (Weapons Viewer)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Browsing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I don't own the skin or the badge anymore.
What should be happening instead? I should own the skin and badge.
Steps: How can we find the bug ourselves? Not sure.
On February 15th I purchased Origin Access with my Visa. For some reason after today's update I no longer have the rewards I got for purchasing Origin Access. Specifically, the badge and the "In The Game" Flatline Skin (shown below) are no longer on my account. I don't know why this is happening and EA support was unable to help me with the issue, even though they can verify I purchased the Origin Access.
The skin I should have on my account: