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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Re: Apex Legends Error: 0xc0000142 and EAC untrusted file :winhttp.dll

Hi, @theniece_1 

Would you mind adding a DxDiag to this post so we can take a look at your full system specs? We have some steps below for Easy Anti-Cheat which can be related to your EAC error.


Easy Anti-Cheat Troubleshooting

https://answers.ea.com/t5/Technical-Issues/Easy-Anti-Cheat-troubleshooting-steps/m-p/7437695#M4899

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

6 Replies

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  • theniece_1's avatar
    theniece_1
    7 years ago

    Hey there, I actually tried the steps EAC troubleshooting link a few days ago, and unfortunately, it still didn't work. 
    The file attached is my DxDiag. 

    Not sure why this is still happening! My desktop is completely brand new, and every driver installed including my Windows are all up to date! 
    Would appreciate a solution soon! Thank you so much for your help.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @theniece_1 

    Your DxDiag indicates it crashed during the process when you read the text file at the top. Your video card driver is outdated and needs to be updated, thus it leads me to believe you might need to update your Windows 10 build as well.

    Search "Windows Updates" in the desktop search bar to check for pending updates.


    The GeForce Experience helps auto-detect new drivers for your video card if you're interested in downloading it from Nvidia's official site.

    GeForce Experience

    https://www.nvidia.com/en-us/geforce/geforce-experience/

    If EAC is being blocked, double-check to see if Origin and EAC have been added to your anti-virus exception list.

  • theniece_1's avatar
    theniece_1
    7 years ago
    Hey again, thank you so much for your quick response.

    I've checked GeForce for new drivers, but all are up to date. There are no new Windows Updates as well. Also Put EAC and Origin on my anti-virus exception list on Avast.

    Tried starting Apex again, but the same problem surfaces.
  • theniece_1's avatar
    theniece_1
    7 years ago
    I actually first looked at that exact discussion, and followed through each and everyone of them. None of them worked. Which explained why I decided to start my own discussion with the same problem.

    Could it just be an error/bug in Apex that the game developers have not fix yet?
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Try performing a clean boot and then immediate launch Origin as administrator. Right-click on the game in Origin and select "repair" before launching. Let's see if it's a program running in the background causing this to happen. The error is related to Easy Anti-Cheat, so it might be a third party program conflicting with the game.

    Clean Boot

    https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

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