Re: Can’t join my friends parties

My friend (Friend-A) is also experiencing this issue. He's on PS4 and when he accepts invites from either me (On PC) OR our other friend (Friend-B, On PS4) he can NOT join us. I can accept Friend-B's invites and he can accept mine but Friend-A simply can not join us no matter what he does.

@Shklooshkan 

Got it, thanks!

Can you ask your friend to double-check his privacy settings and make sure they're set up to allow invites? I've seen some cases where that can interfere with crossplay invites. 

/Kent

He's checked every possible solution. Changing privacy setting, resetting his console and internet, joining a game and leaving etc. The problem occurs randomly. Some days we can play several games in a row, some days we get into one game and he's no longer in the match. Often times we'll load into a game (sans friend) but he'll still show up in the party in the lobby on our end but if we leave to make a new party he can't join our new one.

@Shklooshkan 

Just to confirm, you and your friends accounts aren't linked up to the same EA Account? 

/Kent

Correct. We have separate EA accounts.

@Shklooshkan 

Got it, thanks again!

Do you know if either you or your friend are using a child account? 

/Kent

I can't be sure but I doubt he is. I don't even think he's touched his ea account beyond doing whatever was necessary to add me as a cross play friend.

@Shklooshkan 

Hmm, that's really strange. 

If it happens with other people when they try to invite this same friend, there might be something going on with his account that isn't allowing the invites to come through. I think it would be best to have your friend try reaching out to the EA Help team so they can pull up his account and take a look. 

For more details on how to set up a case with them check out the EA Help website. The EA Help team also works on Twitter and Facebook as well, if that works better. 

/Kent

@Shklooshkan 

It definitely is odd. Do you ever notice this happening on the first match of the day, or is it only after you come back to the lobby after finishing a game? 

/Kent

@Shklooshkan 

Gotcha. I have seen some cases where if you try to queue immediately after coming back to the lobby it can cause things like this to happen. Sometimes you might need to wait a bit before queueing up again when you come back. If you give it, let's say, 30 seconds does this still happen? 

/Kent