Re: Disconnected And Can't Reconnect to Game

Hi @EA_Kent 

From what I recall it just says unable to connect EA Servers. And then I get the option to try again. I can't remember if there is anymore information that comes up on the screen. But the next time it happens I'll be sure to post it here.

Hi @ThorHeckYeah, 

I appreciate that!

Can we try running through some troubleshooting to see if we can help stop this from happening? I'd recommend starting off with the basic connectivity steps from the EA Help website. If you're still seeing any disconnections afterward check out the PlayStation-specific steps as well. 

Let me know how that goes when you've got the chance. Thanks!

@EA_Kent I've tried all of those on either list. I have no idea what's causing it because it the EA servers are fine and my internet is fine. The issue isn't really me disconnect, it's just that when I do disconnect I cannot reconnect. I'll keep hitting reconnect but just won't reconnect to servers or put me back into the game I was in. So then I get a penalty. 

My friend believes that its only happened during Arenas, but I cannot remember for certain if it has happened during Battle Royale or not. And I don't believe this was an issue before. So I don't know if it's an update that cause it or what. 

I haven't had the issue again yet, but I'm keeping an eye out for it.

@EA_Kent After playing today, I realized the issue is when I disconnect in Arenas. Because I disconnected today in Battle Royale and was able to reconnect right away. 

@ThorHeckYeah 

That's good to know, thanks! Have you been seeing this happening even in situations where the game has ended? For instance, if you quit during the match results does it still count as the match being abandoned? 

@EA_Kent Hello! Sorry for the late response. I have not had it happen like that, no. I did have the issue happen once again the other day. It was right after one of the updates and I kept disconnecting frequently from Apex and having a lot of issues. But I haven't had it since then. So it may be resolved.

@ThorHeckYeah 

No worries! I appreciate you following up to let me know. 👍