UI not rendered in legend select screen
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GeForce GTX 1060
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? N19htf0x
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Legend Select Screen (Ranked)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Selecting legend for a ranked match
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 6.3.21 22:30 JST
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? UI for selecting legends, as well as cursor and sometimes the model of the legends themselves is not loaded and it is impossible to select legend. This means that if my currently selected legend is chosen or I wish to play a different legend than I had from the last game I'm forced to play with a random legend for that game. This is particularly annoying when I'm queued up for a ranked game.
What should be happening instead? UI should be loaded properly every game
Steps: How can we find the bug ourselves? Load into a ranked match. this is a random issue but could potentially have something to do with alt+tabbing out of Apex and coming back but this is not confirmed.
No legend selection UI is visible and cursor is not shown either.
Hi @N19htf0x,
Thank you for the report!Have you tried verifying the file integrity for Apex Legends in Steam to see if that makes any difference? You can find more details on how to verify the files at the Steam Support website.
Let me know if you're still seeing the same UI issues after that. Thanks again.
/Kent