Appeal for Account Ban

Dear Apex Team,

I am writing to you about my account, which was permanently banned on 05/23/2024. I did not receive a clear reason for this ban at the time.

My Ban History:

• I was first banned on 07/20/2021 and could not play the game from that date because my account was restricted.
• On 05/23/2024, my account was permanently banned.

In a message from EA, I was told:

"We have determined that your EA account broke the EA rules.
Because we detected cheating activity on your account, we have permanently banned your online access to Apex Legends."

I want to make it clear that I have never used cheats in Apex Legends or any other games.

Player Reports:

From the logs, I know that I received three reports from other players:

• 2 reports claimed that I used an "Aimbot."
• 1 report claimed that I used "No Recoil" or "Infinite Ammo" cheats.

These reports were made by players and not by the Anti-Cheat system.

No Evidence from the Anti-Cheat System:

According to my logs, the Anti-Cheat system found no suspicious activity on my account. The ban seems to be based only on player reports, which might be incorrect or misleading.

My Game Data:

My game data shows no suspicious activity:

• Character used: Revenant
• Stats:
  • Career kills: 6,202
  • Career wins: 302
  • Career damage: 2,198,402
• Twitch Drops:
  I regularly received Twitch Drops and rewards, showing that my account was actively and fairly used.
• Loadouts and Emotes:
  Normal loadouts, such as Skydive emotes like "Bangalore Backflip" and "Revenant Snake."

Previous Support Contact:

I have tried multiple times to solve this issue with your support team. Here are my ticket numbers:

• 129656198, 129815250, 132203427, 132935230, 134372173

I no longer have the evidence I sent earlier, but I hope you can find it in your records.

Request for Details:

I kindly ask for specific details or evidence regarding my ban:

1. What exactly did the Anti-Cheat system detect that led to my ban?
2. Which actions or matches were flagged as suspicious?
3. Are there any game logs or evidence proving a rule violation?

Summary:

I believe this ban is unjustified. My game data shows no suspicious activity, and the player reports might have been incorrect or misunderstood.
I have been playing Apex Legends since February 2019 and have invested a lot of time, effort, and money into my account. I kindly ask you to review my case again, as this account is very important to me.

Thank you for your time and support. I hope for a positive response.

Best regards,