I can't find human help
My Apex account was registered with the email address from this forum. However, due to some unknown reason, I haven't logged in for a long time and it was banned. The customer service informed me that it was banned on February 10th for cheating, but I myself didn't log in during that period. After learning that my account was banned in March, I immediately sought help from the game's customer service and tried to establish a case to request unban. But now, after multiple attempts, I can no longer reach the human customer service or create a case to lift the ban on my account or check my account information. I'm suspicious of the logins on February 10th and in January because I didn't log in during that time. Moreover, I found that the login times on the two platforms in EA's official data are inconsistent. I suspect that these logins were not done by me, but currently, I can't reach the human customer service to check my information. I want to know if someone has stolen my account through some means. My biggest problem now is that I can't contact EA help. I can't find human customer service on the EA help website or log into my account, and the cases I sent recently have received no response. I urgently need your help now. [Superuser edit: removed screenshots showing IP Addresses]Solved78Views0likes3CommentsSolo mode improvement proposal (Amended 2025/04/11)
Please add a function to display the location of all players on the map every 30 seconds. The reason for adding this is so that players can't hide forever. The reason we make it harder to hide is because we believe that solo mode should be a match that emphasizes individual strength, and if you want to enjoy combat that emphasizes hiding, you can enjoy that in any other mode. Currently it is casual mode, but if it proves popular we may implement a ranked mode. When implementing a ranked mode, differences in character performance will inevitably occur, so it is a good idea to create an overall ranking and a ranking for each character. It will also be more enjoyable if there are rankings based on multiple items (number of champions, number of kills, etc.). The above improvements will expand the ways solo players can enjoy the game. Solo players can now test their skills in multiple ways, such as showing off their ability to win solo in a regular Battle Royale, aiming to be number one among solo players in solo mode, or conquering everything. It might be even more fun if the 30 second position display was removed as the final phase approached. (Amended 2025/04/11)22Views0likes0CommentsPLZ put in-game spectators
We’ve been a group of friends playing Apex Legends almost since day one. Sometimes more than three of us are online, so while three are playing, one or two are left just waiting around and watch others. We’re connecting from Turkey, and unfortunately, we haven’t had access to Discord servers for about a year now. We’ve tried using Guilded as an alternative, but it didn’t really work out for us. Skype used to be a fallback option, but since it’s been integrated into Microsoft Teams, even that has become inconvenient. All of this has made it very difficult for us to watch each other’s games when we’re not playing. Please consider adding an in-game spectator feature — it would make a huge difference for players like us.15Views0likes0CommentsMy inability to get help from eahelp
Dear Ea Forum Moderator, I am writing this email to seek your assistance and hope that you can help me solve the problem I am currently facing. Recently, I have been trying to contact Ea Help's customer service team via email, but my email has been repeatedly rejected or returned to me without any response. I have tried sending emails to multiple email addresses provided by Ea Help, but all emails have been returned to me with the message that my email address has been blocked or restricted. I have carefully reviewed my email content and have not violated any rules or regulations. I have also tried to contact Ea Help customer service through other channels, but have not received any response or assistance. This situation has caused me great inconvenience and distress. I hope that Ea Help can provide me with a reasonable explanation and solution to this problem as soon as possible. At the same time, I would like to remind Ea Help that customer service should provide timely and effective communication channels and services to ensure that users can obtain help and support in time when they encounter problems. If Ea Help cannot provide such services or channels, it will cause unnecessary tr"My email is the same email associated with this current forum account."15Views0likes1CommentWhy are top 20 players in all my games
My K/D ration this season is less than .35 Yesterday, I died to the 12th best player in Apex. Just now, I died to the 6th best player in Apex. To elaborate: My skill level: I've never been able to get past gold. And I tried my best. Most seasons I get bronze. My overall K/D ratio is around .56. this season is . 35. Most my issue is that my Internet is beyond slow. But I'm also very bad. My goal is and has been for a long time to actually get a 2K damage badge. 2,354 hours in the came and I can't even get one. Things I experience due to bad interest: nothing works. Skills don't work. I get stuck in fencing and Sheila all the time. Enemies run right through damaging abilities nearly always. When I get shot, a sort of tractor beam effect happens where I'm severely slowed, and no, not due to gravity wells or arc snares or the like. Feels like that effect though, but there won't be Ashes or Horizons in game. I can't hear enemy footsteps most the time. Even if they walk up to me revving a chainsaw wearing a vest of noisemakers. Enemies get full clips before I can fire one bullet. That's not the half of it. A few weeks ago during an event my games were FILLED with Preds and Masters. Look out the back of ship and all I see is pred trails. There was a challenge mode and I was trying to just complete the missions. That was worse than the last few days (where I died to 6th and 12th best in the world), but it's been bad overall. So why? Is there any matchmaking whatsoever in Apex? Why are all my games chalked full of Preds and Masters?17Views0likes0CommentsDuel Wields
so when these things got added they were already busted, what did you guys decide to do buff them. i cant even have a fair gunfight anymore bc i get shot 6 times by those things and im dead. im sick of getting in a gunfight with a person who has almost no shield and i hit every shot and he still outguns me bc hes using p20s. take them out of the game, please ea13Views0likes1CommentHow to make everyone happy while keeping universal heirlooms
We currently have the option to get a Sword as a universal heirloom , many know it was originally going to be newcastles one.( we r not getting legend specific heirlooms because universals sell more) What if we could buy a 4th variant . There are currently 3 colors people can buy, what if there was a 4 th option, it costs a bit more in terms of exotic shards but it includes slightly changes visuals and colors to make the sword really look like newcastle s heirloom and lore specific animations for him . universal heirloom have to look more generic to fit any legend , while the old legend specific heirlooms look tailored for the legend and they would look completely wrong in other hands. Using this 4 th option would not only keep universal heirlooms as thy are but also give hardcore fans the option to get a legend specific heirloom for a legend that hasn t gotten one. The fact it costs a few more exotic shards could also alleviate the extra work of making the model slightly different , to make it fit the original legend more and adding the 4-6 animations for the legend . This would be a win-win. Everyone gets their cake, normal players get to buy 1 universal that they use for every legend and a color variant while hardcore fans can get a heirloom for their main if they choose so. To finish my collection of heirlooms I still need the Ballistic , Conduit and Alter ones . using this technique would make such a thing possible, I don t mind paying X amount of extra exotic shards for their legend specific versions. And I m sure that the venture , mad maggie , catalyst mains would be happy too. I hope that some dev can see this idea and pitch it to some boss. There s more money to be made and everyone gets what they ask for . Thanks for reading all this27Views0likes0CommentsProposal for an outline of a zero-sum game system(Amended2025/04/09)
The following is based on the new rank ranges I proposed in another post. It is assumed that it will be a challenging element to play with. And since there are many things that you won't know until you try it out, it might be a good idea to test it as an event in parallel with the current ranking system. Available to play when a certain number of Master IV players are reached. When you reach Master IV, you will be awarded 1,300 points in addition to your rank points (the points awarded are yet to be determined; tentatively they will be called "stardust points" (SP)). Rank points will not disappear, but they will not affect your ranking. Only players with Master IV or above can participate. Even if they are in a full party, players below Master IV cannot participate. There is no participation fee. However, if a team is wiped out, each player will lose 13 SP. Consumed SP will be distributed based on ranking rewards, kills, assists, and damage amount. The SP values given are fixed as follows: Rank: 6 SP, Kill: 2 SP, Assist: 1 SP. The remaining SP is distributed to the players who dealt the damage in proportion to the damage dealt. To determine the ranking, more than 20 zero-sum game plays are required. [SP distribution mechanism] Points are distributed when the champion for that match is decided (they will not be consumed or distributed in the event of a server crash, etc. This means that measures to prevent server crashes due to cheating and strengthening servers are essential). 2 SP is awarded to the player who makes a kill, and 1 SP is awarded to the assist (this is awarded to the team that made the first kill. Subsequent kills will be explained later). From the 13 SP, 6 SP for ranking rewards and points for kills and assists are distributed, and then the remaining SP is distributed according to the percentage of damage dealt (this damage percentage does not include damage to downed opponents, but does include damage dealt to revived opponents). This is distributed not only to the team that got the last kill, but also to all other teams that dealt damage. (This is because we believe that dealing damage is an important factor in preventing stealing from other teams and also consumes supplies.) If the team that downed the opponent is wiped out before confirming the kill, and another team wipes out the survivors of the opposing team, no one will get the kill or assist for the downed opponent. However, 7 SP will be distributed based on the damage percentage, excluding the 6 SP for ranking reward. When distributing SP based on damage, the last remaining SP is given to the player who dealt the most damage. Therefore, if the amount of damage dealt is small, no SP may be distributed (such as when 2 SP are shared among 3 or more players). Even if there are only two people in a team when the ranking is decided due to an internet disconnection, the SP distributed based on the ranking will be divided into three equal parts (to prevent allies from illegally increasing their SP by intentionally disconnecting). No ranking rewards will be distributed to disconnected players, but 13 SP will be consumed (to prevent players from earning ranking SP by simply participating and then disconnecting). However, SP distribution based on kills, assists, and damage will be distributed to disconnected players when the champion is decided (a relief measure for accidental disconnections). If a player is killed and revived, then killed again, the killed player will have to pay off the kill and assist points earned by the opposing team as a debt. This debt cannot be paid off with SP. It can only be paid off with kills and assists. In other words, you cannot earn SP from kills or assists until your debt is cleared. If a revived teammate is downed and killed within 30 seconds of reviving, the debt will be distributed between the revived player and the killed player (whether it is within 30 seconds is determined at the time of downing. This is to prevent abuse of the system to lower the ranking of teammates). Because of this, there are risks involved in reviving, so you need to think carefully before reviving. When the SP owned is the same, the ranking is determined by whether or not there is a debt from being killed after revival. After that, the ranking is determined in the following order: number of champions, number of kills, number of assists, total damage, and number of times played in Zero-Sum Game Ranked (the more the higher the ranking). If your SP falls below 0, it will become negative (it's a challenge because of the risks, and the dream of succeeding). [Solo matching method] Random matching with players of similar ranks. Avoid having the same player on the same team consecutively. After ranking, matching is determined by the closeness of rank bands. We will try to match players with solo players as much as possible, but will prioritize matching with players in the same rank range regardless of whether it is full party, duo, or solo (to prevent SP farming at low ranks). When a full party is matched with a solo player, priority will be given to matching with a full party with a lower ranking in the same rank range. However, being in the same rank range is given the highest priority. [Full party matching method] The rank range for matching will be determined based on the highest-ranked player on the team. We will try to match with full parties whenever possible, but will prioritize matching with players in the same rank range regardless of whether it is a full party, duo, or solo (to prevent SP farming at low ranks). [Duo matching method] The rank range for matching will be determined based on the highest-ranked player on the team. The third player will be matched with a player close to the average ranking of the duo (please do not play on the same team with the same player consecutively) We will try to match players with duos or full parties whenever possible, but will prioritize matching players in the same rank range regardless of full party, duo, or solo (to prevent SP farming at low ranks). [Expected issues] Depending on the region, there may be disparities in how easily it is possible to improve your ranking. It is possible that players who play fewer times are more likely to rank higher (there is a possibility that many players will end up with a lower SP than the initial value of 1300). [SP distributed according to ranking] Champions can obtain the following SP without consuming SP45Views0likes0Comments