Apex banning me for no reason?
So I play apex when I have free time and can be considered a casual. I have around 30 kill overall my characters, more games played than kills, and no wins. When I got home yesterday and wanted to play the game I come to find myself banned. I don't wanna hear "we cant answer this on the forums" bs cause I emailed EA and got the response "We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures". Now I have no idea what you did during the investigation but honestly this is either bad customer support or your cheat catching system is so good it caught me imagining I was cheating cause honestly what did you investigate? This game is great but honestly this customer service kinda ruined my day. My account was barely a week old and just to clarify i did not cheat and wanted to bring it up here to see if others with similar problems had this issue. Please don't give people issues like this, I understand people cheat but you gotta fix this please. You could also think "what proof are you giving that you didnt cheat" but here I am the one thinking how did you think I cheated? what program did I use? giving the most vague answer might work for those mass cheaters who know they cheated and wouldn't bother to fight their case, but for me examine my account as much as you want then tell me the results.
On another note: I emailed them about showing proof of me cheating so lets see what happens
We are unable to help with any ToS related sanction on AHQ @1Inaho1, as such you will need to speak to our Terms of Service team.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact usat the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
