Missing Apex Coins
Purchased and redeemed a code for apex coins off of amazon from the EA seller. Waited 24 hours and opened apex through the EA app. Restarted PC. They have stolen my money and every case they say Amaz...
Forum Discussion
@KurisuK36 Did Apex actually showed a prompt saying the coins was added, but that was it? If that was the case, then EA support should be able to resolve it.
If you didn't get a prompt in-game saying the coins was received, check the code and make sure it was typed in correctly, (you could try typing it in again as well).
Overall since the code was redeemed, refunding it through Amazon might lead to the account being banned.
I succesfully redeemed through https://www.ea.com/redeem. I also had an advisor say he could see I successfully redeemed the code. They refuse to fix my account.
In game I got no prompt.
I just find it silly that EA can distribute codes that don’t work and Amazon can not issue replacements or refunds. Can’t somebody at EA fix my account?
- @KurisuK36 I used to work retail, and the issue with cards is that usually once the card is payed for, the store cannot do anything about it.
The reason for this is because people like to scam stores. Here's an example:
I buy a $100 gift card. I leave the store, redeemed the card, and then I walk back in and say that the code didn't work, and request a refund. If I get a refund, the store is out a $100 gift card, (which is a loss), and I now have $200.
I'm NOT saying this was your plan, but I am saying that this is the reason why stores like Amazon typically won't do anything about it.
As far as I'm aware of, the managers I had at the time I worked at retail only had one solution, and that was to contact the people who gave the store the card. In this case, that would be EA, so I'm surprised that they can't do anything about it despite seeing the code was redeemed.
@KurisuK36 What happens when you redeem the code through Apex instead?
Also, did you redeem the code on the website while logged into the same account? If you have more than one account, you might of claimed it for the wrong account or are logged in on the wrong account.
@Midnight9746 wrote:@KurisuK36 What happens when you redeem the code through Apex instead?
Also, did you redeem the code on the website while logged into the same account? If you have more than one account, you might of claimed it for the wrong account or are logged in on the wrong account.
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