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modoruu's avatar
modoruu
3 years ago
Solved

Apex Denied My Ban Appeal

Hello folks, So a couple days ago I was playing apex like normal. After I ate dinner I hopped back on and it said my account had been banned permanently. I then saw an email that told me the reason ...
discussion
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @modoruu Thanks for sharing your feedback and experience with the community, however, please note we are unable to assist with accounts or account-related issues on Answers HQ. 

    If your account is actioned and banned by TOS you will have to reach out to TOS to dispute the ban. If they have performed an investigation and denied appealing your ban, we would be unable to offer additional actions or assistance here on the forums or through our live support. 

    For more information on bans I would recommend checking out our links below:

     Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @modoruu Thanks for sharing your feedback and experience with the community, however, please note we are unable to assist with accounts or account-related issues on Answers HQ. 

If your account is actioned and banned by TOS you will have to reach out to TOS to dispute the ban. If they have performed an investigation and denied appealing your ban, we would be unable to offer additional actions or assistance here on the forums or through our live support. 

For more information on bans I would recommend checking out our links below:

 Thanks!

modoruu's avatar
modoruu
3 years ago

I've reached out 3 times. All 3 appeals have been denied. I really don't understand what I was banned for, the email said cheating, but I know full well I am not a cheater. One thing I can think happened is my account was hacked into and used for cheating. And the other thing I think may have happened is getting banned for jitter aiming? If so, I didn't think it was a bannable offense to jitter aim since I saw many other content creators doing it. I'm really just sad at this point because I spent so much money and time on this account and it's just been banned without even giving me a chance to explain that I'm not a cheater.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @modoruu Thanks for sharing this information, I would be happy to take any feedback you have. However, we are unable to offer additional support or options if your ban appeal has been denied (counting for here on the forums, or with our live support). 

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