Re: My friend's EA account has been hijacked.

@Wt_Rayer 

Sorry to hear what happened to your friend. Here at the forum nobody can really help you out with the Ban or suspension except for providing some tips and advice. If you think the account was hacked you should mention this to the TOS team. If your friend has not already done so they should activate two factor identification in order to better secure the account. Below are some tips that might help you friend out that @EA_David has mentioned in another post. 

If you believe your account to have been banned or suspended in error, please reach out to the Terms of Service teams using the steps below. 

HOW TO CONTACT EA ABOUT BANS OR SUSPENSIONS

If you think you’ve been banned by mistake, here’s how to open a case and let us know:

1. Click Contact us at the top of any page on EA Help.
2. Select the product that your account was banned or suspended from.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any additional details.
6. Click Select contact option at the bottom of the screen.
7. Sign in to your account that has the ban or suspension, if you haven’t already.
8. Fill out the attached webform to give us all the details about your ban or suspension.

TIPS FOR FILLING OUT THE WEBFORM

Put this info in the case description:

• Your username.
  • This is your EA ID, PlayStation™Network Online ID, Xbox Live gamertag, EA mobile game-specific User ID, or game-specific username.
• Email address that's on your banned or suspended EA Account.
  • If you're playing a mobile game, your email address may not be linked to it. Email us using an email address that's linked to an EA Account so you can get more information.
• Detailed info that includes any error or notification messages that you saw.
  • Tell us what’s going on and why we need to take another look at the action that we took on your account.
    
    
    

You can find more info on how bans/suspensions work in this article.