Apex Legends account mistakenly banned

Hello EA, I would like to know why has my Apex Legends account gotten disabled?? my last interaction from the game was getting stuck inside of the Firing Range. This caused me to force shut down the game through Task Manager and also spamming the Alt+F4 keys. Maybe because of this your system thought I was trying to do something in Firing Range?? I didn't, I was simply stuck and force my way out to close the game. I did not do anything wrong nor have I tried to hack the game with any such software hence I did not violate EA's User Agreement. You may have made a mistake here, please I've invested too many hours of time and effort to this game for years and this is my only account. I would not come and appeal like this trying to explain myself if I did do something wrong which I didn't. Please EA, hope you can see that it was just a small mistake upon doing this because I really did nothing wrong. I'll say it once more, my last interaction from the game was getting stuck in the Firing Range which only led me to force shut down back to back because the screen froze and I waited way too long for it to load back in. It did not move back into place or anything so I had to close it through the Task Manager. Please EA, you've made a mistake here.

[CM - Edited title for CAPS]