Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080ti
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID/EA Account name? Donkey0nTheEdge
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. logging in
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? many
When did this happen? (dd.mm.yy hh:mm) 4/3/2019 EST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My level and battle pass got reset, and I lost my legends.
What should be happening instead? Not losing all my stuff
Steps: How can we find the bug ourselves? ?
I installed the new update and when I logged in my account level had been reset to level 1 and my battle pass was removed along with my legends that I had earned in game.
