Forum Discussion

torijekay's avatar
5 years ago

Cross Plat Lobby Game Chat Not Working

Can not hear friends in cross plat chat lobby.

I am trying to play with a friend who is on ps4 i am on xbox. but i can not hear him in the lobby. it shows his mic, that he is speaking, but i can not hear him and he can not hear me. 

78 Replies

  • bustahnug's avatar
    bustahnug
    4 years ago

    Product: Apex Legends
    Platform: Steam on PC
    Please specify your platform model. 
    What is your gamertag/PSN ID/EA Account name? BustahNug
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? Discord?
    Which Legend were you playing (if applicable)? Octane
    Which Legends were your squad mates using (if applicable)?
    Where did the issue occur? In the lobby (waiting area before the match) In lobby and in game
    Which part of the map or menu were you in? Everywhere, my voice chat does not work at all
    What were you doing when the issue occurred? . Can't hear or talk to members. Friends play on Xbox and PC, I can hear them, but nothing comes out of my mic
    Did your squad mates also experience the issue? No, they can talk fine, and I can hear them, but they can't hear me
    How many matches had you played in a row before the issue occurred? 0 games, my voice chat has not been working since the beginning of playing
    When did this happen? (dd.mm.yy hh:mm) 3/25/2021
    How often does the bug occur? Every time (100%)
    How severe is your issue? Major impacts to gameplay
    What happens when the bug occurs? I try to talk and no one can hear me. When using open mic, nothing comes out. When using Push 2 Talk I see my mic symbol moving in game, but no one can hear anything I'm saying
    What should be happening instead? When I talk, my teammates should hear me 
    Steps: How can we find the bug ourselves? I stream. I can show you. Whenever I talk whether it be on Open Mic or Push 2 Talk, I can show the bar over the Threshold, it does not move ever

    Game chat won't work at all for me. I've tried reconfiguring my default recording and playback devices to be my mic, I've tried different usb ports on my computer (I have my headset (sennheiser 58x) and mic (Audio Technica 2020) plugged into my Focusrite scarlett 2i2), It works on all other apps and games, except for Apex

  • I am having the same exact issue. Join up with friend who is on PS4 and then I can’t hear him or  our random 3rd and they can’t hear me. Was there ever a solution found for this issue?

  • I have this problem as well.  It doesn’t matter who I am playing with.  I can not hear any one when trying to play cross platform and obviously they can not hear me.  It is quite frustrating 

  • dancespecial's avatar
    dancespecial
    4 years ago

    I’ve been trying all day to comment but I guess I can only reply to the comments. Anyway, I’m having issues with hearing other players when trying to play CrossPlay. I play with a switch and my husband with the Xbox, but neither of us can hear each other. When he plays he can only hear people who have an Xbox. 

  • vinvin10's avatar
    vinvin10
    3 years ago

    I’m having this same issue, I’m on Xbox series X and whenever crossplaying with PlayStation, switch, and pc, my voice breaks up and they can’t hear me. 

  • Me too. Please help. I've tried everything. I even deleted the game and installed it again. I'm on PS5 and my friend is on xbox. I can hear and speak to everyone else but one friend. My friend also tried everything.

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    9 months ago

    @ramandsam5 


    As this thread is a bit old at this point, we are going to lock this down so that we can prevent any necro-posting.

    If you run into any further issues please create a new thread so that we can begin tracking accordingly!

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