Forum Discussion

sadjtgjw4's avatar
sadjtgjw4
Rising Novice
4 days ago

Email changing problem

Hi, 

I can not log in to my ea account because my email that i was using was deleted. Please contact me and help me solve this problem. I can give you any informations you need, screenshots, payments, account info. Please do not write you can't help with that or if you do so please give me any direct contact info where i can contact you about my problem. Please help me get my account back i spend more than 250 dollars and don't want create a new account just for ea support don't care about helping their customers,

Thank you.

3 Replies

  • XHelperZ's avatar
    XHelperZ
    Hero
    3 days ago

    Is there not a chat option available on your end? Or does that option require you to show a payment from the last 12 months?

     

  • sadjtgjw4's avatar
    sadjtgjw4
    Rising Novice
    4 days ago

    I deleted my email more than 4 years so recovery is impossible. I tried your link and also didn't work just every time sayin you were pretty close to get back you account but it needs a payment from the last 12 months but i can not give cause i did not play that is why i need a human because i can validate every information about the account and myself.

     

  • Heya sadjtgjw4 

    You could follow these steps as indicated by EA Help:

    If you can’t access your email account, get in touch with your email service provider to see if you can recover it. Most providers let you recover your account by:

    • resetting your password
    • answering security questions
    • verifying your identity or alternative email address associated with that account.

    Look for these options on the sign-in page of your email service provider’s website, or visit their support site for more help.

    Though if you are unable to get access to your email address, you can reach out to support via this link: https://help.ea.com/help-contact-us/?product=ea-account&platform=&topic=login-ea-account&category=manage-my-account&subCategory=cant-log-in 

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