Forum Discussion

deathdemon185

2 years ago

Solved

I love not receiving my apex coins after spending 80 dollars

Literally bought 80 dollars worth of apex coins and didn't get a single coin

EA_QueenBee
2 years ago
Hey @deathdemon185,

If it's been over 24 hour since you've bought your coins, I recommend that you reach out to our live support team to see if they can get those coins added for you:

https://help.ea.com/en/contact-us

Sometimes the transaction can take a little while to process, but again, if it's been more than 24 hours, reach out to them. They'll need to see proof of purchase before they can grant the coins; this article shows exactly what they'll need:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

EA_QueenBee

Community Manager

2 years ago

Hey @deathdemon185,

If it's been over 24 hour since you've bought your coins, I recommend that you reach out to our live support team to see if they can get those coins added for you:

https://help.ea.com/en/contact-us

Sometimes the transaction can take a little while to process, but again, if it's been more than 24 hours, reach out to them. They'll need to see proof of purchase before they can grant the coins; this article shows exactly what they'll need:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

deathdemon185

2 years ago

It hasn't been 24 hours, but having to wait more then 10 seconds for my 80 dollar purchase to go through Is so infuriating you don't understand. Maybe you guys should fix your game instead of none stop releasing new cosmetics