How to get help with Apex Legends account bans and suspensions

Hey Legends,

Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly.

Please keep in mind that we cannot review, change, or remove account actions here on the forums. 

 

Not sure where to start?

• Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends.
• Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders.
• Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action.
• Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued.
• If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal.

Ready to request a review?

• If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request.
• If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal.

What happens next?

• After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation.
• Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review.
• If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final.

If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below.

EA Account bans, suspensions, and locks: how to appeal and check status

As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Posts merged to this thread will not receive a response.