Forum Discussion

1 year ago

Solved

My Apex account has been reset and I hope it will be restored.

On the evening of January 14th, I logged into the Steam platform to play Apex Legends. I was prompted to re-login to my EA account. After consecutively entering incorrect passwords, EA notified me that my account had been banned. Subsequently, I changed my password and logged back in, but discovered that my account had been downgraded to level 1 and my Apex Legends progress had been reset. I sincerely hope to restore my account to its previous state.

EA_Mako
1 year ago
Hey @aikoupeech,

Sorry to hear about the trouble you're having with your Apex progress.

While you may be using the same Steam account, was that linked to a different EA account at some point?

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and your account will appear to be reset.

In this case it looks like you're posting from a new account. If you had played Apex previously, that would have been while your Steam was linked to a different EA account. You will need to re-link to the original EA account to try restoring any missing progress.

If you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.

4 Replies

aikoupeech
1 year ago
I've been playing for over 1,500 hours, but my account has become level 1.
EA_Mako
Community Manager
1 year ago
Hey @aikoupeech,

Sorry to hear about the trouble you're having with your Apex progress.

While you may be using the same Steam account, was that linked to a different EA account at some point?

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and your account will appear to be reset.

In this case it looks like you're posting from a new account. If you had played Apex previously, that would have been while your Steam was linked to a different EA account. You will need to re-link to the original EA account to try restoring any missing progress.

If you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.
Dross1116
Newcomer
3 hours ago
Did you ever find a solution I’m having the same issue and I’ve had the same EA account since 2012.
EA_Mako
Community Manager
1 hour ago
Hey Dross1116,

Do you have another email that may have been used? I see you mentioned you've had the same EA account, however the one you're posting with had never launched Apex on any platform until just recently.

That would mean any past progress is on a different EA account, so you'd need to locate which other account that may have been. It looks like the Xbox account currently linked here was connected fairly recently, so it's very likely whichever account that was linked to prior to this one has your Apex progress.

If that was an old account or one you can't access anymore, contacting support so they can try to locate and update the account would be the best bet.