Forum Discussion

vvhathegg's avatar
vvhathegg
2 years ago
Solved

Apex Account Reset

I had a level 500 Apex account on Xbox that I wanted to play on my PC after cross progression was released. My PC Apex account was under a different EA ID, so I unlinked my Xbox account from its old ...
  • EA_Pythia's avatar
    EA_Pythia
    2 years ago

    Hello @vvhathegg,

    when you relink your account, there's always the chance that the progress cannot be restored - relinking your account to the original account is the only way to get your progress back, but there's no guarantee. The fact that it messes with your account is also highlighted in the original unlinking warning that you get when you unlink and also in this article:

    https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

    Unfortunately, if Support checked your account and told you that it's been overwritten, then there's nothing that can be done. 

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
2 years ago

@vvhathegg,

when you unlink your account, you get this disclaimer, where it is highlighted that your Apex account will get messed up in the progress.

And it doesn't automatically delete the progress, etc. However, the process of unlinking can mess with it to the point, where it is not recoverable, and especially now that your account is already merged, that chance is increased.  Relinking accounts is the only way to regain progress, but it's not guaranteed, which is something mentioned in all disclaimers and by most CMs, when the topic is being discussed. EA doesn't wipe the account - the process of unlinking two accounts that share data messes it up and this is highlighted.

DOUBLE-233's avatar
DOUBLE-233
2 years ago
@EA_Pythia i want unlink my first steam becaus that first one was hacked,so i wanna change for the new steam to link my ea account
  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @DOUBLE-233,

    you can contact the EA Support and ask there if they can make an exception in the face of the circumstances that you have been hacked, as normally, you can't connect a different steam account to the same EA account, even after unlinking the first.

    However, be aware that, even if Support makes this exception, you will lose your progress as that is bound to the connection between the Steam and EA account. There is no way to transfer the content and progress.

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