help My Apex account has been banned

Hi there, 

We're unable to assist with account bans here at the EA Forums. If you don't agree with their decision, you can send an appeal, up to three times, to the Terms of Service team. For further information, please see: Get information about EA Account locks, bans, and suspensions

我在 2 月份被禁止了。我直到 3 月 20 日才登录。直到那时我才发现我的帐户被禁止了。我发送了三封电子邮件，但仍然无法弄清楚我被禁止的原因。他们说是因为作弊，但我查看了我的登录记录，发现我从 1 月到 2 月只登录了 3 次。我也向客服寻求帮助，但他们没有给我具体原因。我不知道我在哪场比赛中作弊，也不知道什么时候作弊。我的职业生涯分数 1700 分很普通。自从游戏发布以来，我就一直拥有这个帐户。我真的不明白为什么我会作弊来毁掉我付出了这么多努力的账户。但是客服没有回复我的电子邮件并给出详细的解释。我只想知道是哪个匹配项，还是因为我的设备。我只有一台设备可以登录。我想让他们验证我的设备，但他们不会回复我。

I was banned in February. I didn't log in until the 20th of March. Only then did I find out my account was banned. I sent three emails but still couldn't figure out why I was banned. They told me it was because of cheating, but I checked my login records and found that I only logged in three times from January to February. I also asked for help from the customer service, but they didn't give me a specific reason. I have no idea which match I cheated in or when. My career score of 1700 is quite ordinary. I've had this account since the game was launched. I really don't understand why I would cheat to ruin an account that I've put so much effort into. But the customer service didn't reply to my emails with a detailed explanation. I just want to know which match it was or if it was because of my device. I only have one device to log in with. I want to ask them to verify my device, but they won't reply to me.

感谢您发帖，但我们需要锁定这条帖子。

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