Request for Account Reinstatement Due to Hacking Incident
Dear EA Support Team,
I hope this message finds you well. I am writing to request the reinstatement of my EA account "F4ke_ApexGrgur", which was falsely banned due to a hacking incident that occurred recently. I want to emphasize that I had no control over my account during this time and was completely locked out of it.
I have been a loyal and active user of EA's services for a long time, and it is distressing to find myself in this situation. My gaming history and interactions with the EA community have always been in line with the terms of service, and I have never knowingly violated any of EA's policies.
The hacking incident was a profoundly frustrating and distressing experience. I noticed unusual activity on my account, such as unfamiliar login attempts and unauthorized changes to my account settings, including my email and profile picture. Despite my best efforts to secure my account, I was unable to regain full control before the ban was imposed. I have since taken additional steps to enhance the security of my account to prevent any future breaches.
I am fully committed to cooperating with EA to rectify this situation and to ensure the security of my account, including the restoration of my original email and profile picture. If there is any information or documentation required from my end to support this request, please do not hesitate to inform me. I am ready and willing to provide any necessary details or evidence to confirm that I am the rightful owner of the account and that the actions leading to the ban were beyond my control.
I understand the importance of maintaining a secure and fair gaming environment for all users, and I am eager to continue enjoying EA's games and services within the boundaries of its policies. I genuinely hope that EA will consider my request for account reinstatement, taking into account my previous positive history as a player and the unfortunate circumstances surrounding this ban.
I appreciate your time and attention to this matter and look forward to a prompt resolution. Please let me know if there is any additional information or steps I should take to expedite this process. You can reach me at "[edit: email address removed]"
Thank you for your understanding and assistance in resolving this issue.
Sincerely
Nqxin
We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Thanks.