Forum Discussion

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
5 years ago
Solved

What to do if your Apex Legends account got banned or suspended

Hi, if your account was banned or suspended, you'll undoubtedly want to know more.  Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more ...
Niexyr's avatar
Niexyr
5 years ago

27.01.2020 Got false banned for violating rules #6. I was not playing for 2 years. Installed it today 29.01.2020, found out about it in mail box. "help.ea.com" doesn't work lmao - site redirects me 301 until it fails.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Niexyr, 

The EA Help should be up and running. I'm able to pull it up on my side without any issues. If you're still running into the same error when you're trying to set up a case try clearing out your browser cache to see if that helps. 

/Kent

  • Niexyr's avatar
    Niexyr
    5 years ago

    For me the problem appeared if you are not authorized before using it, but thanks i contacted support, no response yet though, my friends are playing without me, i feel very lucky...

  • iDeathSnip3r's avatar
    iDeathSnip3r
    5 years ago

    I got banned too for cheating when I absolute don't use cheats, my kda is 1.91 and its going down because sbmm I don't play the game on 3 or 4 days and today I got this email saying im cheating AT 1 DAY OF SEASON END, its not funny, this account is pretty new I play on this account some months ago, it try post it on ea help forum but in sure it is not working because I do a post months ago and I don't get any answer, Please help me, it's only 1 day for season end, I saw people cheating with weird Chinese nick names on my team and I report them, in not playing with someone cheating, im 90% soloq, I play some games with my friends and they are not cheating, they are now diamonds, nothing special to getting plat 4 on this account, no 20 kills or 4k damage, but I want to play the game, my plan today was try to rank and try to get diamond and I got this.. Please help me, and sbmm is bad for the social games..

    • leeooook's avatar
      leeooook
      3 years ago

      me too and nobody help me to solve it

  • iDeathSnip3r's avatar
    iDeathSnip3r
    5 years ago

    Someone use my account to use cheats, i dont know how its possible but its what happen, this 3 days my kda up to 2+, the cheater use a wraith and he get 5k damage and 20 kills, im not that guy, i dont know what is going on?? i change my password and activate the email verification today, you guys cant see weird connects locations? like they connect in china when im from colombia bogota, this absolute makes no sens, someone just hack my account to cheat and its absolute not me, i type the another message when i was on my phone, i dont know what happen, i open my game on my computer and i saw that thing,  and i dont think help.ea.com its gonna answer me quickly, he change my key configuration, my mouse sens and the fov, i play 90 fov, 2.4 of sensitivity, the cheater change it to 2.0 and 104 fov

    i have a ryzen 5 2600, and a 1050ti 4gb, and 16 of ram with a asus a320m-k board, you guys dont know what hardware are players using?, i never play in another computer or something, can you see my friend list? i got some weird people with weird nicknames i see them today on my account, 

    PLEASE HELP ME

  • wasd75315900's avatar
    wasd75315900
    3 years ago

    Hey, I hope you can pay attention to this problem, because the login is unsuccessful, I have been prompted to log in for technical reasons, I have to repeatedly change the password, so I barely log in to the game, I swear, I can confirm that the password is correct, but I just can't log in, until yesterday when I logged into the game, I found that on the 30th of June. You banned my account, I was really hurt, very sad, I applied for an application to lift the ban, until the early morning, at 5: 30 in the morning your Priyavrat replied to my email saying to help me deal with it, and sent me a one-time code, However, at that time I was taking a break and did not reply. By 9 am, I saw the email and replied to him, but until now it has not solved the problem for me, nor has it responded to my email, and it has been a full six hours! I am very impatient now, but I still believe that you can solve the problem for me. I hope that you will not let me down, don't let the people who play Apex this game down! 

  • emiyadiane's avatar
    emiyadiane
    3 years ago
    @EA_Kent Hello, I have provided my usual IP address and the IP address of the day when I was banned. The two addresses are not the same at all. Why do your team still think that I logged into the game on the day when I was banned?
  • oTomatooo's avatar
    oTomatooo
    3 years ago
    @EA_Kent Hello, my apex suddenly cannot be connected. I just went online, bought a new gift package and prepared to match with my friends, but suddenly it showed that I was banned.I just played this game. I'm still a novice. I only played CSGO before. I am a green player and do not use any plug-ins. I can't find the customer service！Please help me, I entreat you！help me verify the situation！
  • Trillto's avatar
    Trillto
    3 years ago

    I have no idea how to post a thread on this Forum.

    A couple years later but I've been a long time EA player and banned for no reason when my computer wouldn't even run Apex Without crashing.

    So how and why have I been banned? I've sent in a case and they provided no useful information for me aside from the sanctions are verified.

    Verified? My old computer couldn't run Apex?

    I'm just very confused.

    Any help would be appreciated.

    Thank you

  • akbcar's avatar
    akbcar
    2 years ago
    Hello, manager! I need help! I have an objection to my ban. I hope I can save something through you. Can you help me prove my innocence? I really need help. The thing is, I received a banned email from your company at about 5: 00 a.m. on July 7, but I was very confused. Because my last game date was June 30, I appealed. I contacted customer service six times, and I tried everything. The anti-cheating team still refused to change its decision, so I needed an explanation from the anti-cheating team and asked you to help me.
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      2 years ago

      If our TOS team has declined your appeals @akbcar then there is nothing that we can do to change this.

      Darko

      • PlayerYuk1's avatar
        PlayerYuk1
        2 years ago

        From March to present, I have been banned with 3 accounts. The accounts were banned when they buy something after everytime.

        I don't know why.

        Because when I play Apex Legends, I general running QQ(such a SNS app), Discord, Riot Client, Ghub and Wallpaper Engine. I really understand, these softwares witch one will violate the EA rules.

        I really love this game. I spent a total of 3000 dollars for this game, even it banned my account three times.

        I never use something to cheat.

        I really need to understand, why my accounts haven been banned, that I can find the reason to make sure my account won't be banned next time.

        If EA's staff see this subject, thank you guys work hard for this game, and wish you can help me find the reason why my account has been banned.

        I try to sent a case, that's useless.

        I spent half year salary for this game, I really love it. I really need to know the reason, or maybe I will be banned next time when I buy something Apex Legends' item

        By the way, when I second time banned, I buy a new mouse(GPX), I used GPW before

        When I third time banned, I buy a new keyboard(Wooting).

        If these device will make account be banned, please tell me too. Thank you.

        Please forgive me, because I can't use English well.

        I'm sorry to copy and paste these contents, I just want make sure EA's staff can see my subject.

        The TOS just give me the same reply like bot, I really need a real man to solve my prolem

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,377 PostsLatest Activity: 4 years ago