Missing APEX coins
Good morning, I bought 6,700 Apex Coins almost a month ago, but I still haven't received them. I bought them through the Steam PC platform, and I have all the transaction confirmations. My story begins with me contacting EA support, providing them with all the proof, and they advised me to contact Steam support, as they hadn't had any successful transactions. I contacted Steam, and they replied that they had three unsuccessful transactions and one successful transaction, and advised me to contact EA support with all the proof, which I did. I contacted EA support again, provided the Steam support response, and they sent me back to the same place, telling me to contact Steam, as it was their problem. I didn't despair, so I contacted them again, and guess what? There was some progress, but not much. They asked for my EA ID and the email address the account was registered with. And then they sent me the usual copypasta: "Before we contact EA support team for further investigation, please confirm if you can't find the missing content after logging into the game through the EA app. And, if you still don't see your missing items/currency, please contact EA Help again within 30 days of completing your purchase with your proof of payment." And as a result, they've been sending me back and forth for a month now, and I still haven't received my coins.
