Forum Discussion
EA_Rtas
Community Manager
3 months agoHey there Diondp86
Completely understand the frustration, sadly theres nothing we can do here on the forums regarding in game bans.
If you believe the ban is incorrect you'll need to get in touch with our ToS team to appeal.
You can do that by following the steps here
Diondp86
3 months agoNew Novice
I already did that but the case just says "Fixed" but it still has the ban status :-(
i am really disappointed with this... 8 years ago my account got hacked - and back then i could call EA support directly and the issue was resolved within 10 minutes - great customer services... now it feels like everything is just runned by bots/ai... and if EA systems decide it.. you no longer have a game which you paid for (even though they show no proof our voilating terms etc.)
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