Forum Discussion

4 years ago

Solved

Battlefield 2042 Refund Request

Good afternoon everyone, I had reached out to the EA Help and was directed here by a Live Chat Rep (Anvesh) Based on substantial evidence provided, I am seeking a refund under the United States Con...

discussion

EA_Illium
4 years ago
Hey @Lordkoii,

We are unable to assist with refunds, account issues, Bans, missing content on Answers HQ. If you are wanting to find out more about how to request a refund we have a few help articles below.



EA Help - Refunds

Great Games Guarantee

Great Games Guarantee Policy

Please note these are for purchases through Origin, If you purchased the game through a retailer or another platform you will want to reach out to whoever you purchased the game from for further assistance.



Thanks!

ChugKendall

4 years ago

@David6479 I couldn't care less who you are. To even go down the road of thinking you know even the slightest thing about me is a joke. I'm not out of touch with anything; I simply have a better understanding of personal responsibility, obviously.

Unlike a lot of the entitled nonsense going on in here, I always remain unbiased and objective. When the consumer is correct, I fiercely side with the consumer. When the consumer is out of line, I unapologetically side with the business. Concerning this topic, people who are asking for refunds, this far out--and who didn't do proper product research before making their purchase--are out of line. Period.

David6479

4 years ago

@ChugKendall I know, yet you felt the need to tell me who YOU are. Look your just starting to contradict yourself now, you're right I know nothing about you but you know nothing about the ones who are requesting a refund. You know nothing about their situation or where they actually stand in it all but you feel the need to lecture them on "investigations" and "how it's their fault".

Just you remember how our conversation started by you referring to ordinary people in the given situation as "Opportunists" just because they want to challenge a big company, just let them do it.

We are not going to agree on this and I'm wasting my time with you. I won't be the one to get this thread closed and I think the mods here have been generous so I'm done with this thread and I'm away.

I'll leave you to sit in your dark room and think things over but go create your own thread if you feel DICE/EA is being unfairly treated in all this.

Lykosia
4 years ago
There's a very easy solution for this: stop preordering or buying at day one. Wait for couple of weeks. But today kids want everything immediately. Kids these days don't have patience nor self-control.
ChugKendall
4 years ago
@David6479 I fully explained why I feel that people are being opportunistic, because it is such a late stage in the game. If you want the full scoop, go back to the beginning, because I don't feel like repeating myself. If they had done it at the very beginning, I would not have said a word.

I don't need to personally know a single person who is involved in all of this to know the issues. People always get caught up in the 'feels,' instead of proper business and consumer practices.

The fact remains that all of this could have been easily avoided, and that's why the refund stuff will not--and should not, in my opinion--be taken seriously.

I hate that people are unhappy with what they got, but they could have done what I and others did; we checked it out, first, before deciding whether or not to make a purchase (I did not purchase it, and I don't play it).
ChugKendall
4 years ago
@Lykosia wrote:
There's a very easy solution for this: stop preordering or buying at day one. Wait for couple of weeks. But today kids want everything immediately. Kids these days don't have patience nor self-control.
Exactly.
ChugKendall
4 years ago
And I'm glad that Community Managers are backing off a bit and allowing us to have open and honest discussions and (slightly) heated debates. Yes, things can get a little snippy, at times, but I think we all do a pretty good job of (eventually lol) reining ourselves in and pushing through the frustration. At the end of the day, we are all passionate about our games and what we want to get from them, and we have different ideas about how to solve our issues. One thing I'm pretty sure of, though, going forward, is that we will all be more careful and vigilant about the games upon which we drop our hard-earned money!
With future games--from any company--we have to ask questions, read reviews from people who have consistent and trustworthy track records (not paid shills), watch gameplay videos, and take advantage of any opportunity to beta-test the product. If we don't like what we find, and we don't get the answers we want, we absolutely have to exercise self-control and withhold our money. That is the most powerful thing we can do to truly make a difference in how companies create their products and support their customers.