Forum Discussion
Steeve_BF
5 months agoSeasoned Ace
Hi hungrytmat
Unfortunately, I don't think the packs are refundable, you must contact EA support to request a refund of your character skin.
Only they can help you solve this problem.
EA support : https://help.ea.com/en/ea-account/
EA refund policy : https://help.ea.com/en/articles/ea-account/refunds
Have nice day and good luck 🙂