Dear DICE / EA - open letter
Dear DICE / EA, I'm writing this because I don't want you to get the wrong idea/impression. The vast majority of this franchice's fans are looking forward to a modern age tactical mil-sim shooter, ...
Forum Discussion
Jatin (2/5/2022, 8:20:07 AM): Thank you for contacting EA HELP, my name is Jatin, may I start with your first name please?
(2/5/2022, 8:20:18 AM): Patrick
Jatin (2/5/2022, 8:22:03 AM): Hi Patrick, hope you are good today! Please elaborate your concern, I'll be glad assisting you.
(2/5/2022, 8:24:02 AM): I'm missing the year 1 pass for battlefield 2042 that was part of the bundle I preordered. Ultimate edition with Year 1 pass. it has been pushed back to the summer which is the third time its been delayed so its safe to say its not coming so I would like my money back or the missing content.
Jatin (2/5/2022, 8:24:54 AM): Please allow me 2 to 3 minutes to look into it.
(2/5/2022, 8:26:07 AM): no problem
Jatin (2/5/2022, 8:26:33 AM): That's really unfortunate, please do not worry I am here to help you out in this case. Could you please help me with the email address registered with your EA Account?
(2/5/2022, 8:27:41 AM): Also it does not support controller properly on PC as it locks the inputs of controls all the time. Ive tested controllers in other games and all 3 work fine
(2/5/2022, 8:27:56 AM): [edit: email address removed]
Jatin (2/5/2022, 8:30:21 AM): Please allow me some time to see what is the best that I can do from my side.
(2/5/2022, 8:30:33 AM): Ok thank you
Jatin (2/5/2022, 8:36:40 AM): Please stay connected with me.
(2/5/2022, 8:36:52 AM): yep I'm here
Jatin (2/5/2022, 8:39:39 AM): Just to confirm, from which platform did you purchased it?
(2/5/2022, 8:39:45 AM): PC
Jatin (2/5/2022, 8:44:54 AM): Thank you for providing the information.
Jatin (2/5/2022, 8:50:47 AM): Thank you for waiting. I really appreciate your time and patience.
(2/5/2022, 8:50:55 AM): yep no problem
Jatin (2/5/2022, 8:53:17 AM): I really appreciate your patience here and I would like to tell you that as you have waited for this login I would request you to please wait till summer for this and your patience would be highly appreciated here.
(2/5/2022, 8:55:06 AM): I'm not waiting any longer and there is no guarantee it will come as its been pushed back 3 times now, so I get the YEAR 1 content after the game has been out for a year. so year 1 content in the second year is not what I purchased so thank but I will not wait
(2/5/2022, 8:55:42 AM): And if I'm not refunded this transcript is going on social media as well.
Jatin (2/5/2022, 8:57:45 AM): I would like to assure you that you will definitely get them. As a player I can understand your frustration on this but I would really request you to please wait till summers.
(2/5/2022, 8:58:37 AM): I have been assured 3 times already and still do not have it.So If I do not get it it then What?????
(2/5/2022, 8:59:22 AM): I'm not waiting until the second year to get the first year of content. That is not what I purchased
(2/5/2022, 8:59:59 AM): Either I want a refund or the content please
Jatin (2/5/2022, 9:01:09 AM): I would like to tell you that in this case if I could I would have refunded you but in this we are unable to refund you for that. I would request you to please wait till summers and you will surely get the pass content.
(2/5/2022, 9:01:14 AM): Also the game is broken and missing core functions and player base as well
(2/5/2022, 9:01:55 AM): NO I purchased a game with content that isnt there and want a refund
(2/5/2022, 9:02:36 AM): If you are not giving a refund I want the content. Only 2 options as I am not waiting after 3 delays that total 10 months
Jatin (2/5/2022, 9:03:24 AM): You are totally right, that would frustrate me too that I am unable to use the content for which I have already paid.
Jatin (2/5/2022, 9:03:48 AM): If I could I would have done that in the first place for you but we are unable to do that.
(2/5/2022, 9:03:57 AM): Exactly and on top of that the game is broken and does not function as its supposed to as well
(2/5/2022, 9:04:42 AM): Well them give me someone that can as you guys are violating your own policies and put out false advertising on the sale of this bundle
Jatin (2/5/2022, 9:05:53 AM): I can understand, you have not received the rewards. I understand how concerning it must be for you. In EA I would like to tell you that no one would be able to grant you that content and I regret for the inconvenience that has been caused to you.
(2/5/2022, 9:06:44 AM): So I've been lied to and fallen for false advertising and fraud for sale of non existent product
Jatin (2/5/2022, 9:08:37 AM): We understand how something like this can really test our patience.
(2/5/2022, 9:09:02 AM): Patience isnt an option any more this is out right fraud
(2/5/2022, 9:09:28 AM): so who is the manager I can speak with please
Jatin (2/5/2022, 9:10:09 AM): We could understand your situation, you are completely right at your place regarding your concern.
(2/5/2022, 9:10:37 AM): Yes so refund my money for the purchase and I'll uninstall the game
Jatin (2/5/2022, 9:10:57 AM): I would like to inform you that as in EA we all have same skill set and knowledge. They would also tell you the same which I just told you.
(2/5/2022, 9:11:16 AM): But you dont have the same authority do you
(2/5/2022, 9:11:48 AM): I would like contact info for a manager or higher please
@bufflovechest In my country (New Zealand) theyre bound by law (Consumers Guarantee Act) to provide a refund in this instance. Otherwise you can submit a court claim to order them to, which will favor the plantiff.
You should check if your country has an equivelant law that protects consumers. It basically says that a product should be of acceptable quality, be free from defect and fit for purpose. It also should last a reasonable amount of time based on the purchase price (e.g if you bought a $10k TV and it died in 3 years, even if it has a 2 year warranty it would be covered).
Australia has a simlar law. A couple of years ago EB Games tried to do the same thing with Fallout 76, denying refunds to consumers over a game that was essentially broken on release; subsequently the court ordered that they must comply and provide refunds to any consumers who requested it.
There was a case a couple of years ago against Sony Interactive for the Playstation Store, who ended up having to pay out almost $4m for misrepresenting the Consumers Guarantees Act in Australia, and misleading Australian consumers about their rights.
Essentially if they keep telling customers they arent eligible for refund, this could end up costing them into the 10's of millions of dollars in fines + legal feels if it gets picked up as a class action, which doesnt include the refunds themselves. Its in their best interest to just honour they messed up and provide refunds where requested. Its also in Steams / PSN etc...best interest despite their own policies about playtime.
You should check if your country has an equivelant law that protects consumers. It basically says that a product should be of acceptable quality, be free from defect and fit for purpose. It also should last a reasonable amount of time based on the purchase price (e.g if you bought a $10k TV and it died in 3 years, even if it has a 2 year warranty it would be covered).
Australia has a simlar law. A couple of years ago EB Games tried to do the same thing with Fallout 76, denying refunds to consumers over a game that was essentially broken on release; subsequently the court ordered that they must comply and provide refunds to any consumers who requested it.
There was a case a couple of years ago against Sony Interactive for the Playstation Store, who ended up having to pay out almost $4m for misrepresenting the Consumers Guarantees Act in Australia, and misleading Australian consumers about their rights.
Essentially if they keep telling customers they arent eligible for refund, this could end up costing them into the 10's of millions of dollars in fines + legal feels if it gets picked up as a class action, which doesnt include the refunds themselves. Its in their best interest to just honour they messed up and provide refunds where requested. Its also in Steams / PSN etc...best interest despite their own policies about playtime.
