EA community managers problem?
Recently this was tweeted by community manager: If they don't consider 400k member strong r/battlefield community as part of their feedback loop and they delete/ban all constructive criticism th...
Forum Discussion
@PapaDrach wrote:
@yoddddReddit can be harsh. It's been moderated a bit better the past month. Sure, the feedback there is brutal but its VALID and coming from passionate friends. Can't say that 1 bad apple making empty threats behind a keyboard speaks for 400k + members.
CM's barely engage with regular people anyways. No wonder people feel left in the dust given the state of the game and the communications between devs/CM's.
Shame because Reddit has some REALLY good, documented feedback. Have some thick skin and engage people who are open to constructive feedback.
if i were them i'd ignore the reddit crew and twitter mob until they learn how to speak to people in a civil manner. mutual respect and civility go a long way to getting what you want from someone or even a business. also: mike tyson quote is relevant here: "Social media made y'all way to comfortable with disrespecting people and not getting punched in the face for it."
Imagine if someone in a customer service call centre had this attitude.
”I’m not gonna take incoming calls anymore ‘cause people are often being rude frustrated when they phone us” 😄
- @VOLBANKER_PC I honestly wish I could do that sometimes...
- @VOLBANKER_PC i have family members who work from home as customer service and they are allowed to hang up on people when they are cussing them out
@PsubondI picked the wrong word using “rude”. The vast majority of posts I see are from frustrated players, many of whom now have developed a negative state of mind towards Battlefield 2042 and EA/DICE. But there is a difference between being negative and being rude. My point was to say that as a community manager, if you can’t handle that many people have a negative state of mind as mentioned, then I think you have the wrong job. It’s like when customers phone to a call centre with a specific problem and are frustrated, some even angry. Customer service reps need to be prepared to handle such calls because it’s part of the job. (and of course they are trained for it). You can’t just throw your arms into the air and say, “Hey, I ain’t dealing with these people ‘cause they are being negative”.
- @VOLBANKER_PC being frustrated or angry doesn't make sh****g on the person who answers the phone ok
@VOLBANKER_PC wrote:Imagine if someone in a customer service call centre had this attitude.
”I’m not gonna take incoming calls anymore ‘cause people are often being rude when they phone us” 😄
Well I don't know what customer service centre you've worked in but rude customers are not tolerated in the ones I've worked in.
@VOLBANKER_PC wrote:Imagine if someone in a customer service call centre had this attitude.
”I’m not gonna take incoming calls anymore ‘cause people are often
being rudefrustrated when they phone us” 😄It’s more like “I’m not gonna call the official 2042 hate club for suggestions on how to improve the game.” Reddit is no way like taking customer service calls lol
It would be nice if we were informed about the role of the CMs. Is it only to post the announcements? Have they stopped answering to community members altogether? Is it useless to mention them so they answer questions?
For clarity: @Straatford87 @PartWelsh- @dfk_7677
The ONLY posts I ever read by ANY community manager in this forum in the last weeks (months?) are posting links to refund policies even if they are aware that no refund is possible or reminding users to follow posting guidelines.
NO other interaction or response to any of the topics raised here. Very sad state of affairs. Seems like interacing with the community is definitely NOT part of a CM job description.
