EA community managers problem?
Recently this was tweeted by community manager: If they don't consider 400k member strong r/battlefield community as part of their feedback loop and they delete/ban all constructive criticism th...
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@ExcBadAccess
People would stop posting the same complains (like you said, the 562 posts about falling player numbers) if the would get the impression that they are being listened to and taken seriously.
A clear response from the CM regarding the sate -- coupled with the essential 3 words that many of us are waiting for* -- would go a long way.
Acknowledging the problems. Summarizing the feedback they have gathered and are about to pass on is key in being taken seriously. Active listening when most of the stuff is being done in writing is not easy, but if the CM was not picked at random from a group of people without communications training, he would know what his job requires.
Hell, if he is reading these lines and really feels as helpless as he seems to be, please feel free contact me via PM and I will gladly tell you what the expectation is the community has from a good CM.
*) in case you don't know which 3 words I am referring to: "WE ARE SORRY".
@DuaneDibbley I think we are mostly saying the same thing - the community (not just reddit, but also Twitter, Youtube, Steam, etc) are all pretty negative and not super useful for anything but complaining right now, but EA/DICE let it get in that state by staying silent and let others fill the communication void when communication was very much needed.
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