EA community managers problem?
Recently this was tweeted by community manager: If they don't consider 400k member strong r/battlefield community as part of their feedback loop and they delete/ban all constructive criticism th...
Forum Discussion
Imagine if someone in a customer service call centre had this attitude.
”I’m not gonna take incoming calls anymore ‘cause people are often being rude frustrated when they phone us” 😄
@VOLBANKER_PC wrote:Imagine if someone in a customer service call centre had this attitude.
”I’m not gonna take incoming calls anymore ‘cause people are often
being rudefrustrated when they phone us” 😄
It’s more like “I’m not gonna call the official 2042 hate club for suggestions on how to improve the game.” Reddit is no way like taking customer service calls lol
It would be nice if we were informed about the role of the CMs. Is it only to post the announcements? Have they stopped answering to community members altogether? Is it useless to mention them so they answer questions?
For clarity: @Straatford87 @PartWelsh- @dfk_7677
The ONLY posts I ever read by ANY community manager in this forum in the last weeks (months?) are posting links to refund policies even if they are aware that no refund is possible or reminding users to follow posting guidelines.
NO other interaction or response to any of the topics raised here. Very sad state of affairs. Seems like interacing with the community is definitely NOT part of a CM job description.- @DuaneDibbley
If you haven't read any CM posts recently.....then you're not paying enough attention to the forums.
I started a thread about issues I was having with matchmaking a couple of days ago and had a CM (Blueberry) jump into the thread to offer some technical assistance regarding a possible solution.
They are definately around and trying to help.
Clearly they are likely to avoid a topic and conversation that has already devolved into a childish torrent of hate and abuse.
If you can't communicate properly and with a degree of intelligence (which I fear is not easy for a large number of forum users wherever they might be) then you can't really expect people to respond and communicate with you or others.
I feel for the CM's.....it cannot be an easy role.
Kap.
Straatford87DICE Team
@yodddd wrote:
If they don't consider 400k member strong r/battlefield community as part of their feedback loop and they delete/ban all constructive criticism threads in this forums... what the are they doing? Is their job to help those few achievement hunters left playing the game? Do we need a new community managers/admins?
We read your comments and feedback across various channels. Reddit included. But we might not (always) interact on a specific channel where we read feedback. That doesn't mean those voices aren't heard. I can confirm Reddit definitely takes part in our feedback loop.
@dfk_7677 wrote:
It would be nice if we were informed about the role of the CMs. Is it only to post the announcements? Have they stopped answering to community members altogether? Is it useless to mention them so they answer questions?
For clarity: @Straatford87 @PartWelsh
A lot of what a Community Manager does is internal where we champion your cause and act as your voice. That means you don't get to see it, but we're doing that every day. Yes, we also push out announcements like Updates Notes, blogs and keep you updated on game status via @BFComms on Twitter.
The other part is speaking with the community to answer outstanding questions, or to collect feedback or report issues. We've mostly done so via Twitter, but also sometimes on Reddit or these forums.
What we cannot do is speak openly for the company without approval. Especially related to topics such as future content. We also aren't the group that makes design decisions, though we can help recommend direction based on player feedback. In short, even if there's a lot of things we want to talk to you about, sometimes we can't. With that said, I definitely wish to talk to you more and I'm sorry if you feel we haven't talked enough. We do care.
- @Straatford87 wouldn't a feedback loop involve giving us information or is it meant to be a one way street?
we get the mushroom treatment. feed them * and keep them in that dark
