False positive bans
I just got a false positive banned from BF2042 this morning, while I was not even home... how is this even possible? I guess its rip my ultimate edition. I believe another user @Gryphonv got the sa...
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I was also hit by that banhammer on Nov/14/21 4:37 PM UTC.
Unfortunately EA is refusing to reinstate my account on the grounds of cheating when, like many others, I know I wasn't. The TOS team doesn't seem to be going in depth with their "investigations" and so I've resorted to filing additional disputes and reaching out to Easy Anti-Cheat as well. I'm glad that RayMero got his ban lifted and it gives me hope for the others who were enjoying their time with this game. I can only hope that the software and the support team itself improves. Good luck everyone. If anything happens changes I'll post it.
I just received notification that no action will be taken on my account and it will remain banned. To say that I'm upset would be an understatement and I'm tired of this joke of a company. It was said that all further cases revolving my unjust ban will be ignored and promptly dismissed..
How is any of this acceptable? I can't believe just how tone-deaf this company is. To blatantly ignore your fan base and punish those who have wrongly been accused of cheating shows how little effort they put into customer relations.
I continuously asked for clarification, detail, or plainly a little more information regarding why I was banned yet they refused to provide anything outside of "deal with it cheater." I'm at a total loss and feel betrayed by what was my favorite franchise all because corporate overlords and overseas ToS teams can't get their heads out of their *.
Maybe I'll create a different account one day, but for now, this is as far as my Battlefield journey takes me.
* EA. Get your refunds while you can.
The helpdesk at this company appears to be understaffed.
Hope EAC / EA will at least answer whether these bans are legal or not. For this hunt for EAC does not look good and only makes the thread derail in increasingly strange excuses the more it goes on, because it is disgusting to see potential cheaters who plague the game series for others make themselves the victim.
- @SpoolaZ What’s equally disgusting is to see potentially innocent people make their claims while EA takes their money and ignores them.
