False positive bans
I just got a false positive banned from BF2042 this morning, while I was not even home... how is this even possible? I guess its rip my ultimate edition. I believe another user @Gryphonv got the sa...
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@xSniper1982 no, it is not my intention to accuse somebody for cheating I only wanted to point out that how EA defines cheating as a much wider field than only using a real cheating software (so it can be so much more)
I also don't know which mechanism they have to check what happens, so I can't say if this mechanism works well.
I'm sorry for everybody who gets a false positive but when you think it is a false accusation than maybe call the hotline to talk to a real person instead using automated e-mail system.
Also, EAC is a third-party service from Epic Games maybe get in contact with them to check if there are known issues with third party tools from hardware manufacturers
I also don't know which mechanism they have to check what happens, so I can't say if this mechanism works well.
I'm sorry for everybody who gets a false positive but when you think it is a false accusation than maybe call the hotline to talk to a real person instead using automated e-mail system.
Also, EAC is a third-party service from Epic Games maybe get in contact with them to check if there are known issues with third party tools from hardware manufacturers
@CountSero
Thanks for the response.
I have contacted EAC as well as EA, but with the Ban information coming from EA themselves, I am not sure there's much that can be done by EAC in regards to reversing the ban.
As far as contacting them via telephone, It's a difficult process and, they usually just refer you to the web-forms on their website.
I have sent a copy of the responses that I got, along with a link to this thread to some Games Media outlets in the hopes that someone picks it up and looks into it.
As with most things, I won't hold my breath, but I'm at least doing what I can to try and get this issue resolved for people, like myself, who are genuinely not 'cheating' in any way, including the ones that EA have deemed us to be.
@zbran1
I don't know what to suggest, honestly, if you haven't already been False flagged by EAC, then I'd assume you were safe.
Thanks for the response.
I have contacted EAC as well as EA, but with the Ban information coming from EA themselves, I am not sure there's much that can be done by EAC in regards to reversing the ban.
As far as contacting them via telephone, It's a difficult process and, they usually just refer you to the web-forms on their website.
I have sent a copy of the responses that I got, along with a link to this thread to some Games Media outlets in the hopes that someone picks it up and looks into it.
As with most things, I won't hold my breath, but I'm at least doing what I can to try and get this issue resolved for people, like myself, who are genuinely not 'cheating' in any way, including the ones that EA have deemed us to be.
@zbran1
I don't know what to suggest, honestly, if you haven't already been False flagged by EAC, then I'd assume you were safe.
