False positive bans
I just got a false positive banned from BF2042 this morning, while I was not even home... how is this even possible? I guess its rip my ultimate edition. I believe another user @Gryphonv got the sa...
Forum Discussion
@ H0ll0wP0ints Fun fact, I wasn't even playing the game at the time of the ban. I was playing the game till about 17:00, logged off to make dinner, came back about 2 - 2.5 hours later and found out that I was banned. The ban email was sent at 17:45. 2 factor is enabled.
@UP_MetalGear
Well, here are the responses that people will be getting.
There will likely be no variation, as there is no actual room for them to word things any differently.
This is also part of the reason I believe they are not actually looking into the issues.
https://imgur.com/a/pzlL0xJ
Well, here are the responses that people will be getting.
There will likely be no variation, as there is no actual room for them to word things any differently.
This is also part of the reason I believe they are not actually looking into the issues.
https://imgur.com/a/pzlL0xJ
@xSniper1982 wrote:
@UP_MetalGear
Well, here are the responses that people will be getting.
There will likely be no variation, as there is no actual room for them to word things any differently.
This is also part of the reason I believe they are not actually looking into the issues.
https://imgur.com/a/pzlL0xJAutomated generic responses are nothing new, it doesn't mean the data wasn't reviewed by a human, they are probably looking at thousands of these cases per day so an auto email function is understandable.
- @zbran1
I am well aware of the reasons to use an automated response.
But when they claim to be reviewing the issues put forward, the response should not be an automated one that essentially says..
Go away, we don't care.
It should address the information that has been put forward by he 'accused' in this case. However that is not what is happening, and some people have mentioned getting their response within MINUTES of sending in their dispute. That would not be enough time for a person to read the information, investigate the logs thoroughly, and then send out a response.@xSniper1982Not sure if it will actually help, but I reached out to their live chat. It was the first time through this whole process where I feel like someone from EA actually cared about myself and the issue. She noted all the information that I had and escalated a ticket to the dispute team. Hopefully I will get someone on that team with the same customer service as the live chat rep.
