@indi81
Exactly. Just a simple explanation.
Cheat software found, Bot Farming, Suspicious ping/connection activity.
Just SOMETHING, so we have an idea of what the issue was. That way we can provide more detailed information for the dispute.
I am 100% on board with anyone who is intentionally abusing game mechanics in an exploit, using cheat software, lag-switching etc to be banned for good.
I have no issue with people who cheat being punished for it.
I DO have an issue with innocent people, who have not done anything intentionally wrong, being PERMA banned, give them a week ban, a month even, but explain what got them flagged so they can make sure they don't unintentionally repeat it..
If they repeat it, or seem to use a different exploit after that, then ban them for good as well.
*edit to add*
And please, EVERYONE responding in this thread, have something constructive to add. Don't just post in here with the intention of saying 'boo-hoo cheater got banned'. That is not constructive to the topic discussion.
Either help us try to work out where the mistake in the banning system is, or just go post in other threads and leave this one to the people who are genuinely trying to help.