False positive bans
I just got a false positive banned from BF2042 this morning, while I was not even home... how is this even possible? I guess its rip my ultimate edition. I believe another user @Gryphonv got the sa...
Forum Discussion
@UniDaHeroHi welcome to the group. Everyone seems to get the same rubbish bot response. I doubt a human actually looks at it, our last hope is Tom.
I think we might need to come to terms with, we are not famous, we are nobody players that if they ban nobody is going to fight to get back on and we can cry all we want, end of the day what can we do?
To actually get a human to help here we'd need to be (insert big streamer name).
@VandaLzA I did send Tom the requested information. This is ridiculous. I literally own ever single BF game. I've been here since the beginning and have been running the same hardware since BF3 without any issues. Absolutely nothing has changed on my PC rig. I only played this game twice. Paid to play the beta at close to $100. Played a couple of hours and then didn't play the beta. Played once last month and once a couple of weeks ago and this BS...
- @UniDaHero IKR, least I got a deal out of my copy. I bought the Amazon WD 1TB NVME GEN 4 w/BF2042 so at least the drive worked out really cheap. AT THE TIME, now I guess I paid full retail since EA is EA......
Is there a list of the following:
• using software that interferes with or disrupts an EA Service or another user’s account.
• using unsupported mods, unauthorized hardware or accessories.'I've use a Logitech G9X that has mapping capabilities but haven't setup a BF2042 profile. I also see that people are saying something about the iCUE software which is used for my Corsair Void Wireless HP. I have MSI Afterburner installed but only use it when I need a little more out of my GTX 1070 for Alyx Half Life in VR. Other than those, I can't think of anything else. I wonder if any of those software violates their T&C.
- @UniDaHero Who in the world is this Tom? and why do i have to talk to him to get myself unbanned? seems totally unjustified.
@stealthME00that Tom Henderson is a freelance writer for gaming reviews. He probably has some contacts who work for EA. As simple as that.
BTW no one said that he will get you unbanned. He's just collecting infos about a maximum of banned players to figure out what the problem is.- You’re not going to get anything but a basic generic response from EA and EAC if they are smart about it. The people that code cheats can use that specific info to patch their crapwarez and keep it undetected. These pay to play sellers encourage their users to make public posts that point the finger back at anti-cheat software to claim false positives. Hundreds of thousands of dollars in revenue are what these sellers have at stake and they will do everything in their power to keep the cash flowing in. EA should use the CFAA to go after anyone that interferes with their on-line services for “exceeding authorized access”.
@SeriousJuJuI keep reading this theory that EA doesn't give you the reason why you got banned because cheat providers will have information..Bla bla bla, that is such a simple-minded idea. I tell you this; google BF2042 cheats, and you will be amazed, go to youtube and query for; cheats BF2042 and you will be AMAZED... there are tons of Cheats working and being used right now on BF and they don t get banned just simple players like me, that worked hard to buy the game and play a little after a hard day working and don't give a dam if win or loose or get 40 or 100 kills, just wanna have fun and for that EA BANNED and robbed me.
Please admin don´t Ban me again from the forum for being honest and pissed.- @SeriousJuJu I knew there were people selling cheats online, but never thought it goes this far. I don't get the mentality that someone would buy cheats just to ruin the game for him and others. I remember thet every time I used cheat codes or downloaded a trainer for a game, I would have fun for an hour and never comeback to the game again. There was nothing more to be better at , nothing to achieve or earn, whats the point. Its never the same level of dopamine as the knowledge you got better at the game.
Hey guys,
@LALR_Parserjust showed my that thread because I just opened one a few minutes ago about this exact same topic: "I got banned"I just sent them a GDPR Subject Access Request. Do you know if that will do anything?
The answer I got from that regarding my Subject Access Request was: "We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision. Please do not expect further responses on this matter."
Just some automated crap...
- @gr00bar I've been simply asking the help advisor on how do I get a refund? Or go about getting a refund? And they've simply been replying with the generic response of "we're not reversing our decision" I'm not asking about your decision... I'm asking about a refund
@SeriousJuJu I wish EA would do that, it'd tarnish EAC's claim that they don't false ban ever though.
Well in the beginning it was okay not great but it was kinda okay. Then when go back on dec 8 to make next level 83 , I found out after two weeks I was hacking , wtf ,I played for two weeks then I’m falsely accused of hacking. So I can only assume that I’m not enjoying the game at all
@CptMoloxie I've merged the new topic you created with this larger topic.
- @gr00bar I've did the same and got no response besides the auto answer. They really don't understand GDPR so I'm looking into legal help here. Also tried reaching out with the same claim through Twitter DM but they just refer to the ToS team.
This is getting really silly and bad looking for EA.
I've since gotten more inside information on my case and the reason for my own ban, but EA seems extremely uninterested to actually help or work with their customers. @SeriousJuJuCheat developers do not need client feedback to improve their obfuscation and reverse engineering techniques. Everything they need to know is publicly available through state-of-the-art academic papers.
- @indi81 Interesting. I'm glad to read this. That could mean that EA staff is aware of this issue.
- @LALR_Parser I am not so sure anything more will happen. There is no progress in my specific case but hopefully at some point EA will understand they must dig deeper into this.
@EA_Darko I'd be really happy to work with the EA support and give them needed access to my computer to work this out and identify whatever this false culprit actually is. I work in the IT sector and I am very well aware of the false positives that might show up, never had this hard time to get some support for troubleshooting though. Feel free to DM. @indi81if that's true then we know why they aren't helping us. That would be the next major investment that failed at launch and by helping us they would, more or less, admit it.
The stakeholders will not be happy about that.
But at the same time I'm totally on your side. If EA pinpoints the file that they wanna check, so that they can add it to some sort of a whitelist, then I'd be more than happy to provide that.
i created a support ticket, spoke with support on the phone, the person literally told me this is not a known issue when i mentioned seeing posts on social media and forums regarding all these false bans. i really hope they fix this problem. its funny because i was actually enjoying the game, reached lvl90 i think, and now today i am randomly banned
@dabbitydabdabI also enjoyed the game despite all the hate it received. Let's say that I am not that demanding. I was Level 95 if I remember correctly when I got banned for no reason. Now that "Ready or Not" is released I would have ditched Battlefield 2042 anyway.
- @gr00bar In my case it's not a specific file with a certain hash. They are fingerprinting the method of injecting/manipulating the Battlefield client and something on my computer triggers that.
I don't really care so much for the ban on BF2042 itself, just worried that whatever triggered this might happen again somehow. I have quite big libraries of games and invested a lot there. I don't want to risk breaking any ToS and then end up losing those libraries.
I am sure if the EA support just worked with us instead of ignoring us this would be quickly identified and solved. @indi81@indi81Sounds like what Geforce experience does to record with instant reply. I've had this dumpster fire crash an insane amount of times just enabling it. It's how I have video proof I'm not hacking, but if injecting the .exe in any way causes a ban wow.
Also I did have to manually add BF2042 to discord so that it is picked up as the game I'm playing. friends who bought on steam did not have this issue, but origin being what it is..... Could this have interfered with their precious .exe?
Like I've had days to think about this, is really all i can think of because EA have told me zip zero.
And if these are the reasons LOL.
