False positive bans
I just got a false positive banned from BF2042 this morning, while I was not even home... how is this even possible? I guess its rip my ultimate edition. I believe another user @Gryphonv got the sa...
Forum Discussion
@QU4NT0R I just created a case using your link. I am hoping that this "data" isn't identical to the "data" you can download in the account section on the EA website, because it doesn't tell you anything about the ban.
@dabbitydabdab At first a tech representative will answer you on that, providing you with links and procedures where you can find what data online about you. This includes also the link to the json-file.
I then told them that this isn't all data about me as my account was banned for "so called" cheating without giving me a concrete reason or explanation what I've done in their eye....
Accusations must be based on Data from EAC. I've requested this specific data involved in the whole process. Also this data is for sure not only used by EA internally. EAC is an API from Epic and regarding the EAC Dev-documentation this data is processed on specific EAC-servers which are operated by EAC (EPIC). I assume that these servers are not based in the same country as the EA-Game-Servers. So they've given out Data from me to a 3rd party, most likely a 3rd party operating outside of Europe. If that is the case than they've to inform you also about all data which was processed on not their own systems.
Just ask them about the specific data which was involved in your ban.
At least you get a direct communication with a real representative, not sending out Bot-eMails, whom you can explain your case and concerns. Also this is a representative from their Data Security Team and not some low level tech support representative based in india who only knows about copy & paste. They've to take it serious and will follow up.
I then told them that this isn't all data about me as my account was banned for "so called" cheating without giving me a concrete reason or explanation what I've done in their eye....
Accusations must be based on Data from EAC. I've requested this specific data involved in the whole process. Also this data is for sure not only used by EA internally. EAC is an API from Epic and regarding the EAC Dev-documentation this data is processed on specific EAC-servers which are operated by EAC (EPIC). I assume that these servers are not based in the same country as the EA-Game-Servers. So they've given out Data from me to a 3rd party, most likely a 3rd party operating outside of Europe. If that is the case than they've to inform you also about all data which was processed on not their own systems.
Just ask them about the specific data which was involved in your ban.
At least you get a direct communication with a real representative, not sending out Bot-eMails, whom you can explain your case and concerns. Also this is a representative from their Data Security Team and not some low level tech support representative based in india who only knows about copy & paste. They've to take it serious and will follow up.
- @QU4NT0R Sorry disagree , I think tos is from India as per a name associated with my appeals it cut paste you hacked? Never have I done so
