False positive bans
I just got a false positive banned from BF2042 this morning, while I was not even home... how is this even possible? I guess its rip my ultimate edition. I believe another user @Gryphonv got the sa...
Forum Discussion
Progress on my ticket complete bs and I'm going to do another ticket Im pretty sure they didn't do a "full investigation" and this is just a bot reply
@MissDemonicTV It is the exact same email we ALL received. My second ticket ALSO returned with the same email. Bot knows we sent 2 tickets so it's just going to say "we did two full investigations and now consider this closed" or something like that. I don't fully remember.
Bots also don't understand we stream the game for 193 hours. If it was a human, they would at least take a look at everything but nothing we can EVER write in those tickets mean anything. Words don't matter. Here is how it works in EA support;
1: You send a ticket but first fill out categories (account - appeal ban)
2: The bot ONLY looks at the category selected , does NOT read our written words
3: If the category is "account - appeal ban" it runs a simple checkup with the data received from EAC WHICH IS FALSE-POSITIVE
4: Since the data itself is false-positively flagged, the bot decides the ban will stay and send you a generic email we ALL received.
5: If you send a second ticket, it just adds those "we did 2 investigation" sentences and reply.
Long story short, absolutely NO human interaction is present in EA Help.
Bots also don't understand we stream the game for 193 hours. If it was a human, they would at least take a look at everything but nothing we can EVER write in those tickets mean anything. Words don't matter. Here is how it works in EA support;
1: You send a ticket but first fill out categories (account - appeal ban)
2: The bot ONLY looks at the category selected , does NOT read our written words
3: If the category is "account - appeal ban" it runs a simple checkup with the data received from EAC WHICH IS FALSE-POSITIVE
4: Since the data itself is false-positively flagged, the bot decides the ban will stay and send you a generic email we ALL received.
5: If you send a second ticket, it just adds those "we did 2 investigation" sentences and reply.
Long story short, absolutely NO human interaction is present in EA Help.
Threw the towel in with the outright useless support... phone and ToS. Charge-back with my bank coming in the morning. Yet another win for EA. LoL!
