Forum Discussion

Rising Scout

5 years ago

False positive bans

I just got a false positive banned from BF2042 this morning, while I was not even home... how is this even possible? I guess its rip my ultimate edition. I believe another user @Gryphonv got the sa...

discussion

m1k3ol

Hero

4 years ago

@ItsOnlyM3-NLI can't talk on anything regarding hacks here, but lemme tell you, yes, there are ways for hackers to get in and bypass F2A, they need to have certain access through other ways and other devices, which would be very specific per case on how or why it happened, and not related to "they have my password", so that takes some work on your side to know or identify how, because the TOS team will need that info, it's not like they can see into your system by themselves automatically

so far, there's no widespread security issues, and the only thing I can find online is about people that got targeted in FIFA, but nothing related to an EA specific issue other than social engineering

nothing on this thread have a common denominator, people with the same brands and hardware are not widespread banned, so it's not a brand issue specifically either, plus, all the ones that also acknowledged they DID had security issues, so, it's not like this whole thread can be looked at and act upon the same for everyone

that's why my best suggestion is for everyone to approach their case under their own particular circumstances

if the system identified the ban on a specific hack, even if it was not you on your account, you'll get banned, and that's unavoidable

VandaLzA

4 years ago

@m1k3ol So did you ever hear back from the staffer about my case? I certainly have not heard a peep since the last update I posted.

We(human beings) have found a clear breach on my account that I had no knowledge of as EA's security thinks it's perfectly normal for me to be logging in all over the planet with zero challenge from 2FA. And no, I do not have some massive security breach where they have access to my authenticator apps etc, as my Bf2042 account would certainly be the least of my worries.

You can't tell me they are just so swamped investigating everyones cases....

m1k3ol
Hero
4 years ago
@VandaLzA I can't know since I don't work for EA, but as far as it seems, it is being check, but no idea when the TOS team will get back to you or how long it takes, but I indeed pinged staff about it, so, it's time for the waiting game now, sadly...

access to your authenticator apps is not needed, and that's as far as I can talk about, I would suggest having some online research if you're really curious, though
ItsOnlyM3-NL
4 years ago
@m1k3ol wrote:
@VandaLzAI can't know since I don't work for EA, but as far as it seems, it is being check, but no idea when the TOS team will get back to you or how long it takes, but I indeed pinged staff about it, so, it's time for the waiting game now, sadly...

access to your authenticator apps is not needed, and that's as far as I can talk about, I would suggest having some online research if you're really curious, though
You have absolutely no clue where you are talking about. No one can get access to my TOTP code that is on my phone. They would need my phone physical in their hands to get into my account but that EA does not require the TOTP code on all their locations where you can login with that same account is just one big security flaw! And btw EA is known about their breaches hell, even a employee was selling accounts that had big value on Apex.
There is no way to talk with the TOS team on a normal way to have the thing sorted out because they don't read your ticket they just send a canned response over and over and over. So no I don't bother creating cases anymore because EA doesn't give a flying * about that is happening to their customers. I will never ever buy from EA again, I'll even make sure every one I know don't after this whole dumpster fire.
Oh andd btw, i know they can steal browser sessions, but that would mean my pc has a backdoor/rat/whatever. Good scanner does the job against that.