False positive bans
I just got a false positive banned from BF2042 this morning, while I was not even home... how is this even possible? I guess its rip my ultimate edition. I believe another user @Gryphonv got the sa...
Forum Discussion
An update on my side.
I sent in my GDPR/SAR a week ago now, EA support have since emailed me more than 5 times, here is a rundown of the content in those emails.
"My name is Nidhi, I hope you are doing well.
I will be assist you today with your concern. After reviewing your email, I came to know that the concern is regarding request your data. Please be assured I will provide you all the relevant information about the same.
Kindly provide with the below details to verify the ownership of your account :
1) IP address (network where you play on). You can find it on this website https://whatismyipaddress.com/ . Look for the IPv4 (Where you play regularly):
2) Date of birth (provided during account creation)MM/DD/YY:
3) One purchase on account and purchase date (month/year):
4) Last 4 digits of credit card:
5) Billing address:
6) Phone number:"
// Information sent by me //
"My name is Pooja and I would assist you with your GDPR request today.
Having gone through your case, I can see that you have contacted us for a GDPR request. However, please do not worry I'll certainly help you with all available information to resolve this issue.
Before we start, we need to verify the account ownership as without verifying the account, we can not make any changes on the account.
I have send a 6- digit verification code on your registered email address to verify ownership of your EA account. So please have a look on your email and share the code with us so that we can proceed further and help you with your issue."
// I sent back the code within a few hours of the email arriving//
"My name is Ankit and I would assist you with your GDPR request today.
Having gone through your case, I can see that you have contacted us for a GDPR request. However, please do not worry I'll certainly help you with all available information to resolve this issue.
Before we start, we need to verify the account ownership as without verifying the account, we can not make any changes on the account.
I have send a 6- digit verification code on your registered email address to verify ownership of your EA account. So please have a look on your email and share the code with us so that we can proceed further and help you with your issue."
// I sent the code back within hours of the email arriving //
"My name is Heena from EA Help, and I will assist you today with your concern.
In order to help you, I would like to request you to join us on live chat or call to avoid further confusions and for quick resolution and better understandings."
// Before I had a chance to respond I received this //
"Hello,
We wanted to check and see how things were going after we provided you more information about your recent request.
We’re happy to help if you still need us. You can review and update this issue from the My Cases page.
If the issue has since been resolved, you won’t have to do anything further.
We listen, and we're committed to making sure you always have a personal and positive connection to our games, our people and our community. We very much appreciate you as our customer, and assisting you today was our pleasure. or get help from the player community on Answer HQ."
// I replied and asked why I needed to contact Live Chat after sending all the information they had requested, and sent back 2 verification codes. And reminded them that they only have 30 days from the time of receiving the request. I also told them that if they legally need some specific information from me to continue the request to let me know in the next correspondence EXACTLY what information they required. //
"Hello. My name is John your advisor today and a fellow player and I would assist you with your issue.
I understand that you're seeking /Subject Access Request.
I will surely help you with this.
We are willing to help the owner of the EA Account will all the data we have on the player.
However to be able to get that you need to verify the ownership of the account first.
If someone asks us for your data can we share your data with that person without verifying that it is the owner?
No right?
This is related to account security.
We can surely help with all the details, however, you need to verify the ownership first.
I have sent a 6 digit code to your email.
Please check if you have received an email with the subject line "Verify ownership of your EA Account"."
// Hello John,
This is the THIRD time now that I have been asked to send back one of these codes.
Here is todays, ******, I don't get why I need to keep confirming who I am every time someone contacts me.
I think at this point it should be pretty clear that, after I sent back all of the information I have been asked for as well as THREE of these confirmation codes, that I am the account holder. //
So right now I am awaiting their next response.
I honestly don't think they have any idea what is going on.
I just keep getting passed from one 'Advisor' to another each day or two.
@xSniper1982 I had the chance to receive an email from an EA representative who told me that she would personally forward my SAR to their Data Privacy Team.
- @LALR_Parser
I don't mind them taking their time to validate.
But asking for a new code almost daily, after I sent them the information they requested, is just odd and unnecessary.
The fact that they consider this kind of 'English', in their Emails to customers, as being satisfactory is also pretty telling in regards to the competence of this department to understand, and facilitate, effective action on a persons account.
It's just so frustrating to keep jumping through hoops, to then find yourself back at the first hoop, and being asked to jump through them all again. @LALR_ParserEven if they're having some HQ in the Switzerland they also have branch offices in Germany and the UK. Also the DICE HQ is in Sweden... so maybe it might be worth to ask the ECC to assist in these countries... I for my part have still my running GDPR request. Not that many days left till they've to deliver. And also opened 2 cases with our local consumer protection organisations. The one responsible for the state I'm living in and the other in the state EA has it's german offices in. Might also give the ECC a try as they're also represented with a contact in Germany. But maybe it might be a better idea to contact the regulation centre of the european union as the ECC is an independent organisation. Just found https://ec.europa.eu/ which is an official site provided by the european government.
Edit: Can't you just use ECC for filling your complaint to EA Germany ? This office houses a number of different business groups, including Publishing, EA Mobile, Development Services and corporate functions such as Finance, Technology and HR.
I see after being banned for pretty much a solid month from the forums... nothing has changed in here. And Tom Henderson is as useless as EA. Glad I got my money back and Steam only banned me for a month and banned my credit card for doing the Dispute of Charges. I thought I was going to lose my entire account but seems if I do it a 2nd time... then loss of account is possible.
Meanwhile my platoon leader, encounter today one known cheater from BFV in BF2042 and that one is still playing freely. He remembered my leader so he killed him through the wall and tbagged in the killcam.
Ofc we all reported him.
This EAC is probably only catching cheap cheaters or innocent people.
@Mykiz The original message was deleted. So was my comment.
@LALR_ParserWas you're post the one that mentioned legal action or the one that had the petition link? Cause I know both are against the forum policy. Prolly cause their scared of the truth coming out.
@-NME-M0710NM4N wrote:@LALR_ParserWas you're post the one that mentioned legal action or the one that had the petition link? Cause I know both are against the forum policy. Prolly cause their scared of the truth coming out.
One of my older comments was indeed removed by a CM due to the forum policy (No legal discussions allowed). Deleting this kind of discussions only makes EA's image worse in the eyes of the community.
Well I see Tom Henderson made some comments about where 2042 is going (other than the trash can). looks like free to play is EAs way forward, LMAO! Absolutely nothing about the poor schmucks that forked out hard earned cash only to be banned for no reason though.
In a recent quick-scan of this thread, I counted /listed 105 different users that were banned.
Three of them were unbanned (according to their updates, all because of proven account hacks).
Additionally, there were lots of other threads for this topic (some were merged with this one), and also threads in other languages (several German ones), plus all Youtube videos about banned accounts, plus Reddit, ...
And I gave up hope that anything will ever happen with these bans.
Several hundred affected angry (not-any-more) customers - in comparison to several million buyers (happy or not), EA just won't care...
Still tried to open another ticket with lots of attachments with system infos yesterday - didn't work, using several browsers, either hanging at upload or at ticket creation.
Seems that ticket system is aligned to the current BF2042 quality now...
@Locutos28CDMWhats funny is he said there would be an update regarding false bans just after Christmas, over a month later radio silence on the bans, yet he has these generic battlefield rant vids going up that are a dime a dozen, the only reason he showed interest was potential attention. Looks like it wasn't worth it for him.
I could be wrong but I still have zero information about what caused my ban and am no closer to being unbanned then I was 13 December 2021. So I am done trying to 'praise' this random guy on the internet.I hope i can spent some hope with my last EA post on Twitter "@YunaMorgenstern".
But when everyone just gives up, then there is not much hope.
How should we be heard when everyone gives up?
@LunaFreyja88I mean there's no fight dude, Its well established here if you are not in a certain part of EU there is zero hope of an unban or refund.
I can only talk to a wall so much before I'm over it, time is money and I am done trying to find out what I did wrong, I've been in the South African FPS scene for 12 years, lead my team to win the national championship, never cheated a day till EA caught me in 2042. I am not one to toot my own horn but I know I am a damn good player and you can see that from my youtube vids on BF2042, SO I initially thought it was just salt reports, turns out I hack xD.
I have supplied COPIOUS evidence of me NOT hacking and anyone with half a brain cell in this thread can see I do not hack simply by ALL the information I have publically provided as I have nothing to hide.
The dispute button is a joke to cover their own behind to say , "well we did allow them to contact us."@VandaLzA thats true....
> "well we did allow them to contact us." 🙌
Even in EU is not much hope. I am trying but i have also no updates since over a month. Instead i can see some posts disappearing, getting banned here and there without swearing.
Currently i am not even able to contact EA anymore and also get sometimes banned here.
If there are not even rumors of value circulating in the industry about these false bans so that it is enough for a video, well then the situation looks pretty bad.
@SpoolaZI don't know Tom Henderson from Adam but I'm willing to give him the benefit of the doubt and say he might of tried to find out whats going on and got stone walled because his epe*n was not big enough.
thoughtout this ENTIRE thread there seems to be one guy who has the actual ban reason being "tools" which is the most generic nonsensical 2005 reason to put on a ban. ANYTHING CAN BE A TOOL in 2022 with every stupid little device having rgb control and game level integration with RGB.
EDIT: I'm just thinking what a publicity poo storm this would be if EA admitted what they have done here, think about how poorly this situation is being handled by them, we are basically being told to F off, there's no other way to describe it. Which leads me to believe this will never be PUBLICLY acknowledged, just by the sheer number of innocent people here who have been false banned, even 50 people posting their experience publicly after the acknowledgement, what a PR nightmare.
So the most likely outcome here is this will all be swept under the rug unless someone with a massive epe3n feels the attention they will get from crusading on our behave is worth the squeeze because at the end of the day its all about money. Likelyhood of unban 1% for cope.
EA_RtasCommunity Manager
Hey everyone, Through our Answers HQ forums we are unable to assist with support questions specific to banned accounts.
Our Terms of Service team can help you with that instead.If you'd like further info on the status of your account in relation to a sanction, please contact them by following the steps listed, here
As we are unable to assist with these questions via the forum, we'll now close this thread.
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