@LALR_ParserI don't mind them taking their time to validate.
But asking for a new code almost daily, after I sent them the information they requested, is just odd and unnecessary.
The fact that they consider this kind of 'English', in their Emails to customers, as being satisfactory is also pretty telling in regards to the competence of this department to understand, and facilitate, effective action on a persons account.
It's just so frustrating to keep jumping through hoops, to then find yourself back at the first hoop, and being asked to jump through them all again.