False positive bans

An update on my side.
I sent in my GDPR/SAR a week ago now, EA support have since emailed me more than 5 times, here is a rundown of the content in those emails.

"My name is Nidhi, I hope you are doing well.
I will be assist you today with your concern. After reviewing your email, I came to know that the concern is regarding request your data. Please be assured I will provide you all the relevant information about the same.
Kindly provide with the below details to verify the ownership of your account :
1) IP address (network where you play on). You can find it on this website https://whatismyipaddress.com/ . Look for the IPv4 (Where you play regularly):
2) Date of birth (provided during account creation)MM/DD/YY:
3) One purchase on account and purchase date (month/year):
4) Last 4 digits of credit card:
5) Billing address:
6) Phone number:"

// Information sent by me //

"My name is Pooja and I would assist you with your GDPR request today.
Having gone through your case, I can see that you have contacted us for a GDPR request. However, please do not worry I'll certainly help you with all available information to resolve this issue.
Before we start, we need to verify the account ownership as without verifying the account, we can not make any changes on the account.
I have send a 6- digit verification code on your registered email address to verify ownership of your EA account. So please have a look on your email and share the code with us so that we can proceed further and help you with your issue."

// I sent back the code within a few hours of the email arriving//

"My name is Ankit and I would assist you with your GDPR request today.
Having gone through your case, I can see that you have contacted us for a GDPR request. However, please do not worry I'll certainly help you with all available information to resolve this issue.
Before we start, we need to verify the account ownership as without verifying the account, we can not make any changes on the account.
I have send a 6- digit verification code on your registered email address to verify ownership of your EA account. So please have a look on your email and share the code with us so that we can proceed further and help you with your issue."

// I sent the code back within hours of the email arriving //

"My name is Heena from EA Help, and I will assist you today with your concern.
In order to help you, I would like to request you to join us on live chat or call to avoid further confusions and for quick resolution and better understandings."

// Before I had a chance to respond I received this //

"Hello,
We wanted to check and see how things were going after we provided you more information about your recent request.
We’re happy to help if you still need us. You can review and update this issue from the My Cases page.
If the issue has since been resolved, you won’t have to do anything further.
We listen, and we're committed to making sure you always have a personal and positive connection to our games, our people and our community. We very much appreciate you as our customer, and assisting you today was our pleasure. or get help from the player community on Answer HQ."

// I replied and asked why I needed to contact Live Chat after sending all the information they had requested, and sent back 2 verification codes. And reminded them that they only have 30 days from the time of receiving the request. I also told them that if they legally need some specific information from me to continue the request to let me know in the next correspondence EXACTLY what information they required. //

"Hello. My name is John your advisor today and a fellow player and I would assist you with your issue.
I understand that you're seeking /Subject Access Request.
I will surely help you with this.
We are willing to help the owner of the EA Account will all the data we have on the player.
However to be able to get that you need to verify the ownership of the account first.
If someone asks us for your data can we share your data with that person without verifying that it is the owner?
No right?
This is related to account security.
We can surely help with all the details, however, you need to verify the ownership first.
I have sent a 6 digit code to your email.
Please check if you have received an email with the subject line "Verify ownership of your EA Account"."

// Hello John,
This is the THIRD time now that I have been asked to send back one of these codes.
Here is todays, ******, I don't get why I need to keep confirming who I am every time someone contacts me.
I think at this point it should be pretty clear that, after I sent back all of the information I have been asked for as well as THREE of these confirmation codes, that I am the account holder. //

So right now I am awaiting their next response.
I honestly don't think they have any idea what is going on.
I just keep getting passed from one 'Advisor' to another each day or two.