False positive bans
My account was banned from playing BF2042 during the Steam free weekend in December. Both my Steam and EA accounts are in good standing (+15 years of use and over 700 games in my Steam account with no bans of any kind) and no one at EA can give me any information regarding this ban. I play multiple games that use EAC and none have given me any issues whatsoever, so I do not understand what this is related to. It even stated that my "violation was extreme", which is as weird as a wording I could possibly get. Two attempts to appeal, one when it happened and a second one today, have taken me nowhere closer to knowing the reason for the ban.
Now, I do understand that there's nothing that could be done about it, but this is an open forum where BF2042 players can discuss their issues. Has anyone else faced this same issue?
You will need to speak to our Terms of Service team @Cahocachi.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
